Senior Ops Leader: Guest Experience & Lean Excellence

Workstream; New York (NY); On-site; USD 90,000 - 160,000; Full time

Job summary

Chick-fil-A in New York City seeks a Senior Operations Manager to own the guest experience across multiple day parts. You will lead a team, coach and train other operations managers, and track performance against LEAN-driven targets.

The role emphasizes leadership, accountability, and ongoing people development. Responsibilities include hiring support, setting team goals, ensuring food safety and quality, and partnering with training to roll out new products and processes.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Experience leading hospitality teams in fast-paced environments.
• Proven ability to coach, train, and develop operations staff.

Responsibilities

• Lead and develop Team Members and Ops Managers; set goals aligned with GM vision.
• Train, coach, and support other operations managers; drive LEAN improvements.
• Own labor scheduling, productivity, and cost controls; manage food cost and waste.

Skills

Leadership

Coaching

Training

Hiring

LEAN culture

Team motivation

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

POS system

Job description

Chick-fil-A in New York City seeks a Senior Operations Manager to own the guest experience across multiple day parts. You will lead a team, coach and train other operations managers, and track performance against LEAN-driven targets.

The role emphasizes leadership, accountability, and ongoing people development. Responsibilities include hiring support, setting team goals, ensuring food safety and quality, and partnering with training to roll out new products and processes.