Shift Leader: Elevate Guest Experience & Operations

Ontario Trillium Foundation; Cinnaminson Township (NJ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With Operator

Competitive Pay

Great Place to Work

Job summary

Chick-fil-A in New Jersey is seeking a Team Leader to support the management team across shifts and ensure a standout guest experience. You will supervise stations, possibly opening or closing in the absence of a manager, and uphold opening/closing procedures.

This role focuses on fast, accurate food prep, strict cleanliness, cash handling, and positive leadership guidance to team members, with a strong emphasis on guest satisfaction and policy adherence.

Responsibilities

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Job description

Chick-fil-A in New Jersey is seeking a Team Leader to support the management team across shifts and ensure a standout guest experience. You will supervise stations, possibly opening or closing in the absence of a manager, and uphold opening/closing procedures.

This role focuses on fast, accurate food prep, strict cleanliness, cash handling, and positive leadership guidance to team members, with a strong emphasis on guest satisfaction and policy adherence.