Senior Ops Leader, Government Network Services

Cricket Wireless LLC.; Chantilly (VA); On-site; USD 125,000 - 275,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid time off and holidays

Parental Leave

Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and AD&D insurance

Wellness programs

Employee discounts on AT&T mobility &

Job summary

AT&T Global Public Sector is seeking an Operations Manager to lead the performance, operations, maintenance, and service assurance of critical government network services from Chantilly, VA. The role requires coordinating across NOC/SOC, service desk, and multiple stakeholders, ensuring readiness and compliance with enterprise standards.

With 10+ years in safety-critical operations, you will drive incident response, continual service improvement, and executive reporting.

Qualifications

• 10+ years in operations management for safety-critical or mission-critical networks.
• Experience with monitoring, incident/change, and service assurance.
• Strong executive communication and stakeholder management.

Responsibilities

• Lead performance, operations, maintenance, and service assurance of critical government network services.
• Direct governance across NOC/SOC, service desk, incident, problem, change, maintenance, and restoration processes.
• Establish standards, escalation paths, performance measures, and continuous-improvement practices.
• Coordinate with program management, engineering, security, test, and suppliers.
• Ensure new/transitioned services meet operational readiness before production.
• Oversee operational reporting, SLAs, major incidents, root-cause, and corrective actions.
• Provide status, risks, trends, and recovery strategies to AT&T and customer leadership.

Skills

Executive comms

Cross-functional leadership

Network monitoring

Service assurance

Education

Bachelor’s degree in engineering/IT/telecom/CS

Tools

ITIL certification

Job description

AT&T Global Public Sector is seeking an Operations Manager to lead the performance, operations, maintenance, and service assurance of critical government network services from Chantilly, VA. The role requires coordinating across NOC/SOC, service desk, and multiple stakeholders, ensuring readiness and compliance with enterprise standards.

With 10+ years in safety-critical operations, you will drive incident response, continual service improvement, and executive reporting.