Operations Manager (Government)

Cricket Wireless LLC.; Chantilly (VA); On-site; USD 125,000 - 275,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid time off and holidays

Parental Leave

Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and AD&D insurance

Wellness programs

Employee discounts on AT&T mobility &

Job summary

AT&T Global Public Sector is seeking an Operations Manager to lead the performance, operations, maintenance, and service assurance of critical government network services from Chantilly, VA. The role requires coordinating across NOC/SOC, service desk, and multiple stakeholders, ensuring readiness and compliance with enterprise standards.

With 10+ years in safety-critical operations, you will drive incident response, continual service improvement, and executive reporting.

Qualifications

• 10+ years in operations management for safety-critical or mission-critical networks.
• Experience with monitoring, incident/change, and service assurance.
• Strong executive communication and stakeholder management.

Responsibilities

• Lead performance, operations, maintenance, and service assurance of critical government network services.
• Direct governance across NOC/SOC, service desk, incident, problem, change, maintenance, and restoration processes.
• Establish standards, escalation paths, performance measures, and continuous-improvement practices.
• Coordinate with program management, engineering, security, test, and suppliers.
• Ensure new/transitioned services meet operational readiness before production.
• Oversee operational reporting, SLAs, major incidents, root-cause, and corrective actions.
• Provide status, risks, trends, and recovery strategies to AT&T and customer leadership.

Skills

Executive comms

Cross-functional leadership

Network monitoring

Service assurance

Education

Bachelor’s degree in engineering/IT/telecom/CS

Tools

ITIL certification

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Job Duties/Responsibilities

• Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions
• Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes
• Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices
• Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders
• Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs
• Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution
• Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership

Required Qualifications

• Minimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA Demonstrated leadership of complex telecommunications, managed network, enterprise IT or mission critical operations
• Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration and operational performance
• Ability to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors and technical organizations
• Strong executive communication, customer engagement and analytical, organizational, decision making skills.

Desired Qualifications

• Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.
• Experience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness and performance-management environments.
• Knowledge of IT service-management practices; ITIL or comparable certification preferred.
• Bachelor’s degree in engineering, Information Technology, Telecommunications, Computer Science, or a related field.

Our Operations Manager's earn between $125,000 -$275,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40

Time Type: Regular

Location: Chantilly, Virginia

AT&T and its subsidiaries are committed to equal employment opportunity.

All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.

In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities.

AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.