On-Site GNOC Deputy Lead - 24x7 Network Ops

AT&T; McLean (VA); On-site; USD 98,000 - 192,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Employee wellness programs

Employee discounts on AT&T plans

Job summary

AT&T Global Public Sector is seeking a GNOC HQ Deputy Lead to manage a 24x7 network operations center for a federal environment. The role oversees 25+ staff, provides shift direction, and coordinates with engineering and cyber teams to ensure service continuity and compliance.

Location is McLean, VA with a requirement for on-site presence. The position requires a strong background in government network operations, incident management, and SLA tracking, with a focus on leadership and continuous

Qualifications

• Total of 10 years of applicable experience across relevant roles.
• Experience as deputy/assistant/acting lead in government network operations.
• Experience leading a large distributed team across shifts and priorities.
• Experience supporting classified government environments and coordinating across teams.
• Proven ability to improve ticketing, SLA attainment, and escalation management.
• Experience conducting root cause analysis and continuous service improvement.
• Experience supporting customer meetings and leadership status reporting.

Responsibilities

• Serve as primary backup to GNOC Team Lead and assume leadership when unavailable.
• Manage day-to-day operations for 25+ personnel across a 24x7 network.
• Provide shift-level direction to Tier I and II staff for monitoring and incident response.
• Assist with scheduling, shift coverage, training, mentoring, and performance input.
• Track SLA attainment and workload distribution; elevate risks and recommendations.
• Coordinate with engineering, cyber, provisioning, field support, and leadership as directed.
• Support status updates, escalation management, and operational reporting.
• Coordinate response to high-priority incidents, outages, and maintenance windows.
• Support root cause analysis and continuous service improvement.

Skills

Team leadership

Government network ops

Incident management

SLA tracking

Root cause analysis

Operations coordination

Security/compliance

Education

Bachelor's degree or higher

High School diploma + 10 years experience

Job description

AT&T Global Public Sector is seeking a GNOC HQ Deputy Lead to manage a 24x7 network operations center for a federal environment. The role oversees 25+ staff, provides shift direction, and coordinates with engineering and cyber teams to ensure service continuity and compliance.

Location is McLean, VA with a requirement for on-site presence. The position requires a strong background in government network operations, incident management, and SLA tracking, with a focus on leadership and continuous