Operations Manager (Government)

AT&T; Chantilly (VA); On-site; USD 125,000 - 275,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Job summary

AT&T Global Public Sector in Chantilly, Virginia, is seeking an Operations Manager to oversee performance, operation and maintenance of mission-critical telecommunications network services, directing governance across the NOC/SOC, service desk, and incident/change processes.

This senior leadership role requires 10+ years in operations management in safety-critical environments, strong executive communication, and the ability to coordinate across customers, suppliers and technical teams.

Qualifications

• Minimum 10 years of experience managing services in operations for safety-critical environments as defined by FAA
• Experience leading complex telecom, managed network, or enterprise IT operations
• Experience with network monitoring, service assurance, incident/change management, maintenance and performance

Responsibilities

• Lead performance, operations, maintenance, and service assurance of critical government network services
• Direct operations governance across NOC/SOC, service desk, incident, problem, change, maintenance, restoration and performance-management processes
• Establish standards, escalation paths, performance measures, service reviews and continuous-improvement practices
• Coordinate with program management, engineering, security, test, BSS/OSS, suppliers, subcontractors and customer stakeholders
• Ensure new and transitioned services meet readiness criteria including monitoring, documentation and handoffs
• Oversee operational reporting, SLAs, major incident response, root-cause analysis and corrective actions
• Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership

Skills

Leadership

Cross-functional

Incident management

Executive communication

Education

Bachelor’s degree in engineering, IT, telecommunications, computer science

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

The Operations Manager will have overall responsibility for the performance, operation and maintenance of services provided on a mission-critical telecommunications network. This leadership position will provide operational direction and governance across the environment and will work across all programmatic functions to establish an integrated operations model focused on reliable service delivery and continuity of operations.

Job Duties/Responsibilities:

• Lead the performance, operations, maintenance, and service assurance of critical government network services and enterprise-level operational functions
• Direct operations governance across the NOC/SOC environment, service desk, incident, problem, change, maintenance, restoration, fault, and performance-management processes
• Establish operational standards, escalation paths, performance measures, service reviews and continuous-improvement practices
• Coordinate with program management, engineering, security, test, implementation, BSS/OSS, suppliers, subcontractors and customer stakeholders
• Ensure new and transitioned services meet operational readiness criteria before production acceptance, including monitoring, documentation, support procedures, training and handoffs
• Oversee operational reporting, service-level performance, major incident response, root-cause analysis, corrective actions and chronic issue resolution
• Provide clear operational status, risks, trends, recommendations and recovery strategies to AT&T and customer leadership

Required Clearance:

Customer Specific Clearances (#clearable)

Required Qualifications:

• Minimum 10 years of experience managing services in the operations management of services in Safety-critical Environments as defined by the FAA
• Demonstrated leadership of complex telecommunications, managed network, enterprise IT or mission critical operations
• Experience with network monitoring, service assurance, incident/problem/change management, maintenance, restoration and operational performance
• Ability to lead cross-functional teams and coordinate effectively with customers, suppliers, subcontractors and technical organizations
• Strong executive communication, customer engagement and analytical, organizational, decision making skills.
• undefined

Desired Qualifications:

• Experience supporting the FAA National Airspace System or equivalent mission-critical federal telecommunications networks.
• Experience with NOC/SOC, service desk, BSS/OSS, service assurance, operational readiness and performance-management environments.
• Knowledge of IT service-management practices; ITIL or comparable certification preferred.
• Bachelor’s degree in engineering, Information Technology, Telecommunications, Computer Science, or a related field.

Our Operations Manager's earn between $125,000 -$275,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Weekly Hours: 40

Time Type: Regular

Location: Chantilly, Virginia

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.