Senior Ops Leader: Depot Repair & Field Service

Quest-International; Irvine (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Training opportunities

Career growth

Job summary

Quest International, Inc. is seeking a Senior Manager, Depot Repair & Field Service in Irvine, CA to lead day-to-day depot repair and field service operations, driving key metrics, reducing costs, and improving customer satisfaction.

You will oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics, and partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to meet service commitments.

Qualifications

• Bachelors degree in electronic engineering or computer science or related field
• Experience in Operations, Supply Chain, Business is required.
• 5+ years of progressive experience in field service, depot repair, or service operations.
• Experience with inventory management, spare-parts planning, repair workflows, and third-party logistics providers.
• Strong analytical, communication, problem-solving, and people-leadership skills.
• Experience supporting medical equipment, industrial equipment, technology hardware, or other complex technical products is a plus.

Responsibilities

• Lead day-to-day depot repair & Field Service Operations
• Monitor performance against key service metrics, including turnaround time, first-time-fix rate, parts availability, on-time delivery, and customer satisfaction.
• Oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics processes.
• Drive continuous improvement initiatives that reduce costs, improve productivity, and strengthen service delivery.
• Partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to resolve customer escalations and support service commitments.
• Maintain compliance with safety, quality, regulatory, and company operating standards.
• Support budgeting, forecasting, vendor management, and operational reporting.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

People leadership

Education

Bachelors degree in electronic engineering or computer science

Job description

Quest International, Inc. is seeking a Senior Manager, Depot Repair & Field Service in Irvine, CA to lead day-to-day depot repair and field service operations, driving key metrics, reducing costs, and improving customer satisfaction.

You will oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics, and partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to meet service commitments.