Senior Manager, Depot Repair & Field Service

Quest-International; Irvine (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Training opportunities

Career growth

Job summary

Quest International, Inc. is seeking a Senior Manager, Depot Repair & Field Service in Irvine, CA to lead day-to-day depot repair and field service operations, driving key metrics, reducing costs, and improving customer satisfaction.

You will oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics, and partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to meet service commitments.

Qualifications

• Bachelors degree in electronic engineering or computer science or related field
• Experience in Operations, Supply Chain, Business is required.
• 5+ years of progressive experience in field service, depot repair, or service operations.
• Experience with inventory management, spare-parts planning, repair workflows, and third-party logistics providers.
• Strong analytical, communication, problem-solving, and people-leadership skills.
• Experience supporting medical equipment, industrial equipment, technology hardware, or other complex technical products is a plus.

Responsibilities

• Lead day-to-day depot repair & Field Service Operations
• Monitor performance against key service metrics, including turnaround time, first-time-fix rate, parts availability, on-time delivery, and customer satisfaction.
• Oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics processes.
• Drive continuous improvement initiatives that reduce costs, improve productivity, and strengthen service delivery.
• Partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to resolve customer escalations and support service commitments.
• Maintain compliance with safety, quality, regulatory, and company operating standards.
• Support budgeting, forecasting, vendor management, and operational reporting.

Skills

Leadership

Analytical skills

Communication skills

Problem-solving

People leadership

Education

Bachelors degree in electronic engineering or computer science

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Manager, Depot Repair & Field Service

Full Time Senior Management Quest Legal Address, Irvine, CA, US

Salary: $90,000.00 Annually

ABOUT QUEST INTERNATIONAL

Quest International, Inc. is a global technical service, repair, and operations organization headquartered in Irvine, California. Since 1982, Quest has supported customers across medical equipment, industrial technology, electronics, A/V systems, and other complex technical products.

Our teams support customers through Field Service, Depot Repair, Technical Support, Supply Chain, Logistics, Quality, Engineering, and Customer Service operations.

This position offers the opportunity to directly influence service delivery, operational performance, customer satisfaction, inventory management, field operations, and the continued growth of Quest International.

JOB SUMMARY:

Lead day-to-day depot repair & Field Service Operations

Monitor performance against key service metrics, including turnaround time, first-time-fix rate, parts availability, on-time delivery, and customer satisfaction.

Oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics processes.

Drive continuous improvement initiatives that reduce costs, improve productivity, and strengthen service delivery.

Partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to resolve customer escalations and support service commitments.

Maintain compliance with safety, quality, regulatory, and company operating standards.

Support budgeting, forecasting, vendor management, and operational reporting.

SPECIFIC REQUIRED SKILLS/KNOWLEDGE:

Bachelor’s degree in electronic engineering or computer science or related field

Experience in Operations, Supply Chain, Business, is required.

5+ years of progressive experience in field service, depot repair, or service operations.

Experience with inventory management, spare-parts planning, repair workflows, and third-party logistics providers.

Strong analytical, communication, problem-solving, and people-leadership skills.

Experience supporting medical equipment, industrial equipment, technology hardware, or other complex technical products is a plus.

BENEFITS

Quest International offers a comprehensive benefits package for eligible employees, including:

Medical insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Paid training and professional development opportunities

Career growth and advancement opportunities

Opportunities to work with medical, industrial, and complex technical equipment

Cross-functional exposure across Field Service, Depot Repair, Supply Chain, Engineering, Quality, and Customer Operations

WHY JOIN QUEST INTERNATIONAL?

Join an established global technical service organization with more than 40 years of industry experience.

Work directly with leadership and cross-functional teams across Field Service, Depot Repair, Supply Chain, Quality, Engineering, and Customer Success.

Have a direct impact on operational performance, service quality, customer satisfaction, and organizational growth.

Lead initiatives involving service metrics, inventory performance, repair operations, logistics, vendor management, and continuous improvement.

Work in an environment where operational leadership and technical service experience directly influence business results.

Build and develop teams while helping shape the future of Quest International’s service operations.

WORK ENVIRONMENT

This is an onsite leadership position based at Quest International’s Irvine, California location. The role works closely with Field Service, Depot Repair, Supply Chain, Engineering, Quality, Sales, Customer Success, and executive leadership.

EQUAL OPPORTUNITY EMPLOYER

Quest International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on job-related qualifications, experience, and business needs without regard to legally protected characteristics.