Senior Operations Team Lead - Process & Delivery (Hybrid)

Citibank (Switzerland) AG; Northern (KY); Hybrid; Confidential; Full time

Job summary

Citigroup is seeking an Ops Sup Sr Supervisor in hybrid format based in Missouri. You will lead a small Operation Support team, mentor staff, train on quality, and drive process improvements to ensure efficient operations.

The role requires 2–5 years of related experience with at least one year in supervision, strong Microsoft Office skills, and solid communication abilities. You will be the SME to stakeholders and may back up the manager as needed.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years of related business experience including at least one-year supervisory experience.
• Proficient in Microsoft Office.
• Proactive leadership and motivational skills.
• Strong organization and time management.
• Strong problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Responsibilities

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations.
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems.
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Identify hiring needs to ensure adequate staffing.
• Serve as a backup for manager, as needed.
• Has the ability to operate with a limited level of direct supervision.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Skills

Microsoft Office

Leadership

Time management

Problem-solving

Communication

Education

Bachelor’s degree

Job description

Citigroup is seeking an Ops Sup Sr Supervisor in hybrid format based in Missouri. You will lead a small Operation Support team, mentor staff, train on quality, and drive process improvements to ensure efficient operations.

The role requires 2–5 years of related experience with at least one year in supervision, strong Microsoft Office skills, and solid communication abilities. You will be the SME to stakeholders and may back up the manager as needed.