Senior Operations Specialist

Advanced Warehouse Inc.; Secaucus (NJ); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in logistics is seeking a Senior Office Operations Specialist to manage and optimize logistics operations while ensuring high-quality service delivery. The role involves client relationship management, order processing, and financial operations support, requiring strong problem-solving skills and experience in a 3PL environment.

Benefits

Health, Dental, Vision Insurance – 100% coverage for you and family

401(K) with Company Match

Free Daily Lunch Catering

Annual performance-based incentives

Certification Recognition Program

Fitness Center Membership Subsidy Program

Qualifications

• Minimum 2-3 years in logistics, supply chain, or customer service.
• Experience in a 3PL environment preferred.
• Proficient in invoicing and accounts receivable processes.

Responsibilities

• Manage and optimize logistics and office operations.
• Develop strong client relationships and resolve issues.
• Lead inventory audits and ensure compliance.

Skills

Advanced knowledge of invoicing

Customer service

Problem-solving

Communication

Education

High school diploma or equivalent

Associate / Bachelor's degree preferred

Tools

Microsoft Office Suite

WMS / ERP systems

Job description

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Advanced Warehouse Inc. provided pay range

This range is provided by Advanced Warehouse Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

55,000.00 / yr - $65,000.00 / yr

Additional compensation types

Annual Bonus

Direct message the job poster from Advanced Warehouse Inc.

HR & Administrative Manager at Advanced International Freight

Operations Specialist

Advanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.

The Senior Office Operations Specialist is responsible for managing and optimizing advanced logistics and office operations while ensuring high-quality communication and service delivery to clients, vendors, and internal teams. This role focuses on driving process improvements, resolving complex issues, and maintaining service levels without supervisory duties.

Key Responsibilities :

Customer Service and Client Relationship Management :

• Develop strong client relationships, ensuring proactive communication regarding shipment status, service disruptions, and process improvements.
• Collaborate with internal teams (warehouse, shipping, billing) to resolve client challenges, implementing solutions to prevent recurrence.

Advanced Order Processing and Project Coordination :

• Handle complex order configurations and manage exceptions within the ERP / WMS systems.
• Setup and oversee critical order / project shipments, ensuring seamless coordination across multiple stakeholders for on-time delivery.

Inventory Optimization and Analysis :

• Lead inventory audits, ensuring root-cause analysis for discrepancies and actionable reporting to clients.

Documentation and Compliance Oversight :

• Review and approve shipping documents, ensuring compliance with client, company, and regulatory standards.

Financial Operations Support :

• Oversee complex invoicing scenarios, ensuring alignment with customized client agreements.
• Partner with finance teams to address escalated billing discrepancies and streamline accounts receivable processes.
• Support AR reporting by providing insights into client payment trends and recommending adjustments to collection strategies.

Advanced Problem-Solving and Process Improvement :

• Investigate and resolve high-impact discrepancies in shipments, orders, and inventory, collaborating across functions / teams / departments.

Reporting and Analytics :

• Develop dashboards and tools to assist in proactive decision-making for logistics operations.

Requirements

• Education : High school diploma or equivalent (Associate / Bachelors degree preferred).
• Experience : Minimum 2-3 years in logistics, supply chain, customer service, and / or accounts receivable (preferably in a 3PL environment).

Skills :

• Advanced knowledge of invoicing, accounts receivable, and collections processes.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced with WMS / ERP systems.

Languages : Company Benefits

• Health, Dental, Vision Insurance – 100% coverage for you and family
• 401(K) with Company Match
• Free Daily Lunch Catering
• Annual performance-based incentives
• Certification Recognition Program
• Fitness Center Membership Subsidy Program

Work Conditions

• Salary : Starting at $55,000 - $65,000 (based on experience)
• Full time On-Site Employment
• Hours : M-F, 8AM to 5PM

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Supply Chain

Transportation, Logistics, Supply Chain and Storage and Warehousing and Storage

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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