Senior Customer Operations Specialist

eBay; Hyde Park Township (IL); Remote; USD 52,000 - 60,000; Full time

Job summary

Join a leading ecommerce company as a Senior Customer Operations Specialist. You will manage customer interactions, handle financing, and improve operational processes. This remote role offers flexible schedules and opportunities to influence customer experience. Ideal candidates have a background in operations and strong communication skills.

Benefits

Bonuses

Stock units

Medical benefits

PTO

Parental leave

Qualifications

• 1-3+ years of operations or customer support experience in technology and automotive.
• Ability to assist non-technical customers with technical issues.

Responsibilities

• Manage vendors and internal activities throughout sales.
• Act as the product/technical expert for customers.
• Serve as an escalation point for complex customer service issues.

Skills

Effective communication

Problem-solving

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Join to apply for the Senior Customer Operations Specialist role at eBay.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets worldwide. We’re committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About The Team And The Role

Caramel is excited to join the eBay group of companies. We are a car checkout platform that simplifies private party and independent dealer sales, now part of the eBay portfolio. We hire talented, driven people and enable them to flourish. We are hiring 2 Sr Customer Operations Specialists to own key components of a Caramel transaction and serve as a leading voice to our customers.

What You Will Accomplish

• Manage vendors and internal activities throughout sales, guiding customers through the Caramel checkout process.
• Act as the product/technical expert for customers, liaising with engineering teams to address product issues, advising on workarounds, and translating technical language into customer-friendly terms.
• Handle customer financing by working with lenders to improve and adjust approvals, and collaborating to collect and submit documentation.
• Prepare custom sale documentation, including state, federal, and dealer forms.
• Provide direct phone support to customers, especially during high volume periods.
• Serve as an escalation point for complex customer service issues.
• Maintain and influence Standard Operating Procedures (SOPs) for consistency and effectiveness.
• Improve our customer and operations Knowledge Base.

What You Will Bring (Limit to 6 bullets)

• Bachelor’s degree or equivalent preferred.
• 1-3+ years of operations or customer support experience, ideally in technology and automotive industries.
• Proficiency with or ability to quickly learn various computer software and Microsoft Office applications.
• Effective communication skills across all levels, employing a consultative approach.
• Ability to assist non-technical customers with technical issues, using sophisticated problem-solving skills.
• Automotive industry knowledge and familiarity with purchase and sale documentation are preferred.

Where & When You Will Work

• Remote from the US, based in Pacific or Mountain time zones.
• Schedule options include: Tuesday to Saturday, 11am-7pm PT and Saturday 9am-5pm PT; or Monday-Friday, 11am-7pm PT.

Compensation & Benefits

The hourly pay range varies by state: NV - $26-28/hr; AZ - $25-26/hr. The total package may include bonuses, stock units, and benefits like medical, financial, PTO, and parental leave. Salary may be adjusted based on individual factors and market conditions.

eBay is an equal opportunity employer. For accommodations or more info, contact [e-mail]. See our accessibility statement for more details.