Sr. Payments and Operations Specialist

Goamplify; Austin (TX); Remote; USD 57,000 - 72,000; Full time

Job summary

An established industry player is seeking a Sr. Payments & Operations Specialist to enhance operational efficiency and compliance. This role focuses on overseeing daily operations, ensuring adherence to regulations, and providing exceptional member service. The ideal candidate will have a strong background in back-office operations and a knack for problem-solving. Join a forward-thinking organization that values community engagement and offers robust benefits including medical, dental, and educational opportunities. This is a fantastic chance to grow your career in a supportive environment.

Benefits

Medical, Dental, and 401(k) programs

Customized volunteer opportunities

Additional paid time off for volunteer-related activities

Tuition benefits for eligible team members

Qualifications

• 3+ years of experience in debit card and claim resolution.
• Proficient in Microsoft Office and personal computer usage.

Responsibilities

• Oversee day-to-day operations of Payments & Operations.
• Investigate and resolve member issues independently.

Skills

Back office work experience

Problem-solving

Customer service

Education

High school diploma or GED

3 years of relevant experience

Tools

Microsoft Office

Hyland OnBase

Fiserv DNA

FedLine

Job description

Job Details

Job Location: TX - Pond Springs - Austin, TX

Position Type: Full Time

Salary Range: $57000.00 - $72000.00 Salary

Job Category: Other

Description

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reasonwe’ve been named a Top Workplaceby theAustin American-Statesmansix years in a row.We’re also proud to say that we’re the only full-service financial institution thatdoesn’t have deposit fees of any kind. We’re looking for teammates who are inspired byour missionand ready togrow their careers. As they do, our employees can expect Amplify to uphold our commitments toculture, community, inclusion, and more.

Position Summary

The Sr. Payments & Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Payments & Operations to decrease errors, improve efficiency, and ensure compliance with all Payments & Operations procedures. The Sr. Specialist is a Subject Matter Expert for all operational functions of the department, backs up the Specialist as needed, and acts as a resolution resource for member and teammate escalations. They will work closely with other departments and the Payments & Operations Leadership team to ensure all department functions operate effectively and efficiently.

RESPONSIBILITIESinclude the following. Other duties as assigned.

• Assists the Payment and Operations Manager with overseeing day-to-day operations and workload of the Payment & Operations Specialists to ensure processing timeframes, adherence to Regulations, and member needs are met
• Performs IRS Correspondence and Legal document processing
• Ensures all deposit and loan charge-offs are processed in accordance with our policy
• Reconciles applicable General Ledger accounts associated with day-to-day processing and assist with identifying reconciliation outages
• Performs monthly tracking for operational processes
• With advanced working knowledge of Credit Union procedures, products, and services, acts as a resource for Payments & Operations teammates; provides recommendation/insight for various processes and provides exceptional member service by responding to inquiries in a timely manner
• Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Investigates and resolve member issues with little or no assistance, including all escalated member service issues
• Assists in Disaster Recovery and all system upgrades to include testing and updating of department procedures
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and a minimum ofthree years of relevant back office work experience (i.e. debit card, claim resolution, wires, item processing, ACH, document management operations, and/ or bank operations), preferably in a financial institution.

Certificates, Licenses, Registrations

Must be bondable. One or more of the following certifications is preferred: Accredited ACH Professional, Accredited Payments Risk Professional, or National Check Professional.

Software and Equipment Requirements

To perform this job successfully, an individual must have knowledge of and be proficient in the use of a personal computer, Microsoft Office products (Windows, Word, Excel, and Outlook); 10-key calculator and telephone.

The following is preferred: prior experience working with Hyland OnBase, Fiserv DNA, FedLine, knowledge of banking Regulations and ACH Rules.

Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Other Qualifications

Ability to present a professional and personable disposition to members and teammates. Ability to handle daily routine with minimal supervision. Ability to think strategically and implement tactically. Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude.

Exercise good judgment, flexibility, and sensitivity in responses to changing situations and needs

What We Offer
To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits
This role offers a range of $57,000-$72,000. It also entails thebenefits available to all Amplify employees.

Location
This remote role is available to candidates living in the Austin Metropolitan area in Texas.

Team Member Testimonials
Read about some of your potential coworkers andwhy they enjoy working at Amplify.Or check us out onComparably.

Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.