Senior Operations Programs & Systems Lead

Landis+Gyr AG; Bethlehem (Northampton County); On-site; USD 101,000 - 127,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

3 weeks PTO

Paid holidays

Tuition reimbursement

Pet insurance

Job summary

Landis+Gyr AG in Bethlehem is seeking a Manager for Operational Programs & Systems to drive contract-based operational activities across Middle Market and Managed Services. You will ensure high-quality AMR/AMI service delivery, field operations, technical support, and data management while improving reliability and customer satisfaction.

The role oversees onsite personnel, subcontractors, and multiple internal teams; coordinates product deployments, training, and cross-team alignment to ensure

Qualifications

• 5+ years in project, program, or operational management in utility, telecommunications, manufacturing, or regulated industries.
• Experience leading multi‑discipline teams and coordinating field + system operations.
• Knowledge of AMR/AMI managed service operations, gas/electric metering, RF systems.
• Procurement, inventory management, and supplier coordination.
• Familiarity with SAP, CRM, and Microsoft Office Suite.

Responsibilities

• Customer & Contract Delivery: primary operational point of contact for assigned customers.
• Lead daily operations across RF Operations, Meter Operations, Technical Support, Data Management, and field teams.
• Supervise onsite personnel and manage subcontractor performance.
• Coordinate cross‑functional activities to ensure cohesive execution of field and system operations.
• Support operational planning, resource allocation, and forecasting.
• Lead operational integration for new product introductions.

Skills

Operations management

Cross-functional leadership

Project management

Stakeholder communication

Education

Bachelor's degree

Tools

SAP

CRM

Microsoft Office

Job description

Landis+Gyr AG in Bethlehem is seeking a Manager for Operational Programs & Systems to drive contract-based operational activities across Middle Market and Managed Services. You will ensure high-quality AMR/AMI service delivery, field operations, technical support, and data management while improving reliability and customer satisfaction.

The role oversees onsite personnel, subcontractors, and multiple internal teams; coordinates product deployments, training, and cross-team alignment to ensure