Manager, Operational Programs & Systems

Landis+Gyr AG; Bethlehem (Northampton County); On-site; USD 101,000 - 127,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with match

3 weeks PTO

Paid holidays

Tuition reimbursement

Pet insurance

Job summary

Landis+Gyr AG in Bethlehem is seeking a Manager for Operational Programs & Systems to drive contract-based operational activities across Middle Market and Managed Services. You will ensure high-quality AMR/AMI service delivery, field operations, technical support, and data management while improving reliability and customer satisfaction.

The role oversees onsite personnel, subcontractors, and multiple internal teams; coordinates product deployments, training, and cross-team alignment to ensure

Qualifications

• 5+ years in project, program, or operational management in utility, telecommunications, manufacturing, or regulated industries.
• Experience leading multi‑discipline teams and coordinating field + system operations.
• Knowledge of AMR/AMI managed service operations, gas/electric metering, RF systems.
• Procurement, inventory management, and supplier coordination.
• Familiarity with SAP, CRM, and Microsoft Office Suite.

Responsibilities

• Customer & Contract Delivery: primary operational point of contact for assigned customers.
• Lead daily operations across RF Operations, Meter Operations, Technical Support, Data Management, and field teams.
• Supervise onsite personnel and manage subcontractor performance.
• Coordinate cross‑functional activities to ensure cohesive execution of field and system operations.
• Support operational planning, resource allocation, and forecasting.
• Lead operational integration for new product introductions.

Skills

Operations management

Cross-functional leadership

Project management

Stakeholder communication

Education

Bachelor's degree

Tools

SAP

CRM

Microsoft Office

Job description

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Manager, Operational Programs & Systems

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Job Summary

The Manager, Operational Programs & Systems leads the coordinated execution of contract‑based operational activities and cross‑functional system operations across Middle Market and Managed Services environments. This role ensures high‑quality delivery of AMR/AMI services, field operations, technical support, and data management while driving operational reliability, customer satisfaction, and continuous improvement.

This leader manages onsite personnel, subcontractors, and multiple internal operational teams; oversees system and network configuration; ensures readiness for new product deployments; and maintains strong alignment with customers, procurement, supply chain, and quality functions.

Key Responsibilities and Accountabilities:

• Customer & Contract Delivery
• Serve as the primary operational point of contact for assigned customers.
• Ensure delivery of contractual service levels for AMR/AMI and related managed services.
• Coordinate customer‑specific system and network configuration requirements.
• Communicate performance, risks, and operational readiness clearly and proactively.
• Operational Leadership
• Lead daily operations across RF Operations, Meter Operations, Technical Support, Data Management, and field teams.
• Supervise onsite personnel and manage subcontractor performance.
• Coordinate cross‑functional activities to ensure cohesive execution of field and system operations.
• Support operational planning, resource allocation, and forecasting.
• Process, Quality & Continuous Improvement
• Develop and monitor operational metrics for productivity, service levels, and process effectiveness.
• Oversee inspection, quality validation, and sample testing of incoming products.
• Identify and manage risks impacting field performance, system reliability, or customer outcomes.
• Drive continuous improvement initiatives across operational workflows.
• New Product & Deployment Readiness
• Lead operational integration for new product introductions.
• Coordinate field deployment planning, process updates, and cross‑team alignment.
• Ensure operational teams are trained, prepared, and equipped for new offerings.
• Supply Chain & Logistics Coordination
• Partner with Procurement and Supply Chain to ensure material availability and supplier performance.
• Provide oversight for logistics activities as needed, ensuring alignment with operational priorities.

Company Values

• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education:

• Bachelor’s degree in Business, Engineering, Economics, Communications, or related field

Experience:

• 5+ years in project, program, or operational management in utility, telecommunications, manufacturing, or regulated industries.
• Experience leading multi‑discipline teams and coordinating field + system operations.

Preferred Qualifications:

• Knowledge of AMR/AMI managed service operations, gas/electric metering, RF systems.
• Electronics manufacturing or lean operations experience.
• Procurement, inventory management, and supplier coordination.
• Familiarity with SAP, CRM, and Microsoft Office Suite.
• Strong interpersonal, communication, and presentation skills.
• Demonstrated ability to lead people and achieve results through others.
• Ability to manage multiple priorities and meet timelines

Working Conditions/Physical Requirements:

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Driving Status: Ability to travel as needed (up to 50%)
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $100,600 - $127,225 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen

Job Title: Manager, Operational Programs & Systems