Senior Operations & Process Improvement Lead

Booz Allen Hamilton; Fort Leavenworth (KS); On-site; USD 78,000 - 176,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability benefits

Retirement benefits

Tuition assistance

Paid leave

Professional development

Work-life programs

Dependent care

Job summary

Booz Allen Hamilton is seeking an experienced Operations Manager to analyze client operations, refine success definitions, and lead workshops using methodologies like root cause analysis and SIPOC. You’ll develop schedules for training exercises, coordinate cross-functional teams, and brief senior leaders on performance and risk.

You will manage budgets, procurement, and risk, while driving continuous process improvements across the PMO. A Secret clearance is required for this role.

Qualifications

• 8+ years of experience in government contracting and program or financial management roles.
• 5+ years of experience with the DoD.
• Experience making contract-execution decisions in a government office environment.
• Experience with quality control or assurance frameworks for training and service delivery.
• Experience with full-spectrum cost management, ODC tracking, and monthly cost-report preparation.
• Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion forecasts.
• Experience negotiating and administering data rights under FAR and DFARS.
• Experience with Microsoft Office and contract management systems such as Deltek Costpoint or SAP.
• Secret clearance.

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Manage budget forecasting, expense tracking, and reconciliation per DoD financial regulations.
• Identify operational risks and update the program risk register.
• Facilitate procurement of training materials, facilities, and contractor support.
• Lead continuous process improvement to optimize resources and PMO workflows.
• Serve as liaison to training centers, service branches, or industry partners.

Skills

Govt contracting

DoD experience

Cost management

SCR reporting

FAR/DFARS

MS Office

Deltek Costpoint

SAP

Secret clearance

Education

Bachelor's degree

Tools

Deltek Costpoint

SAP

MS Office

Job description

Booz Allen Hamilton is seeking an experienced Operations Manager to analyze client operations, refine success definitions, and lead workshops using methodologies like root cause analysis and SIPOC. You’ll develop schedules for training exercises, coordinate cross-functional teams, and brief senior leaders on performance and risk.

You will manage budgets, procurement, and risk, while driving continuous process improvements across the PMO. A Secret clearance is required for this role.