Senior Operations Manager – IT Ops & Process Improvement

Booz Allen Hamilton; Riverside (OH); Presencial; USD 78.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Life insurance

Disability benefits

Tuition assistance

Work‑life programs

Descripción de la vacante

Booz Allen Hamilton is seeking an Operations Manager to lead and optimize IT operations across complex programs. You will analyze operational environments, identify improvement opportunities, and coordinate with leadership and staff to define success metrics.

The role requires substantial experience in enterprise IT, strong communication with technical and government teams, and a focus on security and risk management.

Formación

• 7+ years in IT operations, technical operations, or systems administration with coordinating activities.
• 3+ years leading technical teams and managing workloads to achieve objectives.
• Experience supporting enterprise IT infrastructure (servers, networks, virtualization, cloud).
• Experience developing and maintaining operational procedures, schedules, and processes for mission readiness.

Responsabilidades

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams including instructional designers, logistics specialists, and SMEs.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Identify operational risks and update the program risk register; implement mitigation strategies.
• Lead continuous process improvement initiatives to optimize resources and streamline PMO workflows.

Conocimientos

Operations leadership

Communication

Risk management

SLA/KPIs

Cybersecurity concepts

NIST standards

DoD security requirements

TS/SCI clearance

Educación

Bachelor's degree in IT / CS / Engineering

PMP

ITIL

CSM

Herramientas

Servers

Networks

Virtualization

Cloud environments

Descripción del empleo

Booz Allen Hamilton is seeking an Operations Manager to lead and optimize IT operations across complex programs. You will analyze operational environments, identify improvement opportunities, and coordinate with leadership and staff to define success metrics.

The role requires substantial experience in enterprise IT, strong communication with technical and government teams, and a focus on security and risk management.