Strategic Operations & Process Lead

Booz Allen Hamilton; The Prairies at Wright Field (OH); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton seeks an experienced Operations Manager to analyze and improve mission-critical IT operations across programs. You will lead cross-functional teams, develop schedules for exercises, and coordinate with leadership to define success and reduce risks.

The role requires 7+ years in IT/operational roles, DoD/government IT program experience, TS/SCI clearance, and familiarity with ITIL, change/configuration management.

Qualifications

• 7+ years of experience in IT operations, technical operations, or systems administration.
• 3+ years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring successful completion of operational objectives.
• Experience supporting enterprise IT infrastructure, including servers, networks, virtualization technologies, cloud environments, and associated systems.
• Experience developing, implementing, and maintaining operational procedures, schedules, and processes to ensure mission readiness and service continuity.
• Knowledge of cybersecurity principles, organizational security policies, and applicable regulatory frameworks, including DoD security requirements and NIST standards.
• Ability to communicate effectively with technical teams, program managers, government customers, and senior leadership regarding operational status, risks, priorities, and resource requirements.
• HS diploma or GED
• TS/SCI clearance
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related field
• PMP, ITIL, or CSM Certification

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.

Skills

IT operations

Technical leadership

Server administration

Network administration

Cybersecurity basics

Stakeholder communication

Risk management

Education

HS diploma or GED

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field

PMP Certification

ITIL Certification

CSM Certification

Tools

ITIL

Change management

Configuration management

Job description

Booz Allen Hamilton seeks an experienced Operations Manager to analyze and improve mission-critical IT operations across programs. You will lead cross-functional teams, develop schedules for exercises, and coordinate with leadership to define success and reduce risks.

The role requires 7+ years in IT/operational roles, DoD/government IT program experience, TS/SCI clearance, and familiarity with ITIL, change/configuration management.