Security-Cleared Operations Manager, DoD IT

Booz Allen Hamilton; Bath Township (OH); On-site; USD 78,000 - 176,000; Full time

Job summary

Booz Allen Hamilton seeks an Operations Manager to analyze client environments, identify improvements, and guide leadership discussions. You will design data collection plans, facilitate workshops, and communicate findings via RCA, SIPOC, fishbone, FMEA, trends, and future-state models to achieve stakeholder alignment.

You will lead cross-functional teams, maintain schedules for trainings, track metrics, and drive risk reduction and process optimization to support mission readiness and service

Qualifications

• 7+ years of experience in IT operations, technical operations, or systems administration, including coordinating operational activities.
• 3+ years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring successful completion of operational objectives.
• Experience supporting enterprise IT infrastructure, including servers, networks, virtualization technologies, cloud environments, and associated systems.
• Experience developing, implementing, and maintaining operational procedures, schedules, and processes to ensure mission readiness and service continuity.
• Experience identifying, troubleshooting, escalating, and resolving technical and operational issues while minimizing disruptions to business or mission-critical systems.
• Knowledge of cybersecurity principles, organizational security policies, and applicable regulatory frameworks, including DoD security requirements and NIST standards.
• Ability to communicate effectively with technical teams, program managers, government customers, and senior leadership regarding operational status, risks, priorities, and resource requirements.
• TS/SCI clearance
• HS diploma or GED

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.

Skills

IT Operations

Team Leadership

Enterprise IT Infra

Operational Procedures

Communication

Education

Bachelor's degree

Certification (PMP/ITIL/CSM)

Job description

Booz Allen Hamilton seeks an Operations Manager to analyze client environments, identify improvements, and guide leadership discussions. You will design data collection plans, facilitate workshops, and communicate findings via RCA, SIPOC, fishbone, FMEA, trends, and future-state models to achieve stakeholder alignment.

You will lead cross-functional teams, maintain schedules for trainings, track metrics, and drive risk reduction and process optimization to support mission readiness and service