Operations & Process Improvement Lead

Booz Allen Hamilton; Leavenworth (KS); On-site; USD 78,000 - 176,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability benefits

Retirement plan

Paid leave

Professional development

Tuition assistance

Work-life programs

Dependent care

Recognition awards

Job summary

Booz Allen Hamilton is seeking an Operations Manager to analyze the client’s current operating environment, identify improvement opportunities, and facilitate leadership discussions to refine the definition of success and address frustrations.

You will design data collection plans, lead workshops, and communicate research using root-cause analysis, SIPOC, fishbone diagrams, and cost-performance models to establish understanding and secure stakeholder alignment.

Qualifications

• 8+ years of experience in government contracting and program or financial management roles.
• 5+ years of experience with the DoD.
• Experience making contract-execution decisions in a government office environment.
• Experience with quality control or assurance frameworks for training and service delivery.
• Experience with full-spectrum cost management, ODC tracking, and monthly cost-report preparation.
• Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion forecasts.
• Experience negotiating and administering data rights under FAR and DFARS.
• Experience with Microsoft Office and contract management systems such as Deltek Costpoint or SAP.
• Secret clearance.
• Bachelor's degree.

Responsibilities

• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Manage budget forecasting, expense tracking, and reconciliation in compliance with DoD financial regulations.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Facilitate procurement of training materials, facilities, and contractor support, ensuring contract deliverables are met.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.
• Serve as primary liaison to external partners such as training centers, service branches, or industry to align program objectives.

Skills

DoD experience

Contract management decisions

Cost management and reporting

SCR via SAM.gov

Data rights under FAR/DFARS

Microsoft Office

Deltek Costpoint

SAP

Secret clearance

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Booz Allen Hamilton is seeking an Operations Manager to analyze the client’s current operating environment, identify improvement opportunities, and facilitate leadership discussions to refine the definition of success and address frustrations.

You will design data collection plans, lead workshops, and communicate research using root-cause analysis, SIPOC, fishbone diagrams, and cost-performance models to establish understanding and secure stakeholder alignment.