Senior Operations Manager — Warehouse Excellence & Growth

DHL Group; Arlington (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

General Bonus Plan

401K

Generous PTO

Job summary

DHL Group in Arlington, TX is hiring a Senior Operations Manager (Operations Manager I) to oversee warehouse operations, lead a diverse team, and drive continuous improvement across processes. You will develop labor plans, standardize workflows, and ensure safety compliance while guiding cross-functional teams to meet customer expectations.

The role emphasizes KPI reporting, talent development, and collaboration with HR to hire strong Supervisors.

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on KPIs, including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Skills

Leadership

Coaching & mentoring

Team management

KPI reporting

Safety management

Cross-functional collaboration

Hiring process

Education

Bachelor's degree

Tools

P&L management

Job description

DHL Group in Arlington, TX is hiring a Senior Operations Manager (Operations Manager I) to oversee warehouse operations, lead a diverse team, and drive continuous improvement across processes. You will develop labor plans, standardize workflows, and ensure safety compliance while guiding cross-functional teams to meet customer expectations.

The role emphasizes KPI reporting, talent development, and collaboration with HR to hire strong Supervisors.