Senior Operations Manager – Transportation & Logistics

CCA Professional Recruiting; Hopewell Junction (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

CCA Professional Recruiting is sourcing a Senior Operations Manager to lead multi-site transportation operations serving three major automotive customers across the Northeast. The role demands oversight of safety, service, staffing, capacity, and KPI performance with a focus on customer satisfaction.

Candidates should have extensive experience in transportation/logistics, front-line team leadership, and strong P&L/forecasting capabilities.

Qualifications

• Significant experience leading transportation/logistics operations across multiple sites (3PL, dedicated, or contract logistics).
• Proven ability to manage drivers/frontline teams and develop managers.
• Strong P&L, budgeting, forecasting and KPI management capabilities.
• Excellent customer-facing communication and problem-solving skills.
• Ability to influence across teams and drive sustainable improvements.

Responsibilities

• Lead operations across 3 locations and manage 3 Operations Managers plus large driver/dock workforce.
• Own safety, service, staffing, capacity, operational KPIs and customer satisfaction.
• Manage customer relationships, escalations and service recovery.
• Track and improve on-time delivery, scanning compliance and operational efficiency.
• Own P&L, budgets, forecasting, labor and transportation costs.

Skills

Leadership

P&L management

Budgeting

Forecasting

KPI management

Customer relations

Influence跨 teams

Job description

Position: Senior Operations Manager – Transportation & Logistics

Location: Hopewell Junction, NY

Schedule: Mon–Fri, 8 AM–5 PM; flexibility for after-hours/overnight routes and occasional Saturdays

Travel: ~50%, including overnight travel

Overview

Seeking an experienced Senior Operations Manager to lead multi-site transportation operations supporting three major automotive customers across the Northeast.

Key Responsibilities

• Lead operations across 3 locations and manage 3 Operations Managers + large driver/dock workforce.
• Own safety, service, staffing, capacity, operational KPIs and customer satisfaction.
• Manage customer relationships, escalations and service recovery.
• Track and improve on-time delivery, scanning compliance and operational efficiency.
• Own P&L, budgets, forecasting, labor and transportation costs.
• Develop managers, improve driver engagement and build a culture of accountability.
• Drive root-cause analysis, corrective actions, standardization and continuous improvement.
• Partner with HR, Safety, Finance, Maintenance and IT to resolve operational issues.

Requirements

• Significant experience in transportation/logistics, dedicated transportation, 3PL, LTL or contract logistics.
• Experience managing drivers/frontline teams and developing managers.
• Strong P&L, budgeting, forecasting and KPI management experience.
• Strong customer-facing, problem-solving and communication skills.
• Ability to influence across teams and drive sustainable improvements.

Preferred

• Automotive transportation/3PL, OEM or automotive parts logistics experience.
• Final‑mile … ...