Senior Regional Operations Manager

Confidential; Pennsylvania; On-site; USD 110,000 - 170,000; Full time

Job summary

Confidential is seeking a Senior Regional Operations Manager to lead multi-site logistics and transportation operations across an assigned region in Pennsylvania. You will direct dispatch, fleet management, routing, and admin tasks while driving safety, compliance, and service excellence.

The role emphasizes financial performance, workforce development, and strategic collaboration with senior leadership to meet operational goals. Travel up to 25% is expected within the region.

Qualifications

• Bachelor's degree or equivalent
• 7+ years of leadership in logistics/transport or multi-site environments
• Proven success leading large teams across locations
• Strong budgeting, forecasting, and financial management skills
• Experience managing customer relationships and SLAs
• Leadership and talent development capabilities
• Excellent communication, problem-solving, and decision-making skills
• Strong analytical and data-driven decision-making abilities
• Proficiency with Microsoft Office and operational management systems
• Willingness to travel up to 25%

Responsibilities

• Oversee day-to-day operations across multiple locations including dispatch, fleet, maintenance, routing, and admin tasks.
• Ensure safe, efficient, and compliant transportation and logistics operations.
• Manage regional budgeting, forecasting, cost control, and profitability.
• Serve as the primary contact for key customers and maintain strong client relationships.
• Oversee service delivery, contractual performance, metrics, and reporting.
• Recruit, develop, coach, and lead management and operational teams.
• Identify workforce, resource, and operational challenges and implement solutions.
• Drive operational improvements through process standardization and initiatives.
• Ensure compliance with regulatory, customer, and company requirements.
• Partner with senior leadership to execute strategic initiatives and achieve goals.

Skills

Leadership

Financial acumen

Customer relationships

Communication

Problem solving

Decision making

Analytical skills

Data analytics

Talent development

Travel willingness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Senior Regional Operations Manager provides leadership and oversight for multi-site logistics and transportation operations within an assigned region. This role is responsible for operational performance, customer satisfaction, financial results, workforce management, compliance, and continuous improvement across multiple locations.

Key Responsibilities

• Lead day-to-day operations across multiple locations, including dispatch, fleet management, maintenance, routing, and administrative functions.
• Ensure safe, efficient, and compliant transportation and logistics operations.
• Manage regional financial performance, including budgeting, forecasting, cost control, and profitability.
• Serve as the primary point of contact for key customers and maintain strong client relationships.
• Oversee service delivery, contractual performance, operational metrics, and reporting requirements.
• Recruit, develop, coach, and lead management and operational teams while fostering a culture of accountability and engagement.
• Identify workforce, resource, and operational challenges and implement effective solutions.
• Drive operational excellence through process improvements, standardization, and continuous improvement initiatives.
• Ensure compliance with all applicable regulatory, customer, and company requirements.
• Partner with senior leadership to execute strategic initiatives and achieve operational goals.

Minimum Qualifications & Skills

• Bachelor's degree or equivalent combination of education and experience.
• 7+ years of leadership experience in logistics, transportation, supply chain, fleet operations, or a related multi-site environment.
• Proven success leading large teams across multiple locations.
• Strong financial acumen with experience managing budgets, forecasts, and operational performance metrics.
• Demonstrated experience managing customer relationships and service-level commitments.
• Strong leadership, coaching, and talent development capabilities.
• Excellent communication, problem-solving, and decision-making skills.
• Strong analytical skills with the ability to leverage data to drive business results.
• Proficiency with Microsoft Office and operational management systems.
• Experience driving operational improvements in a fast-paced environment.
• Ability to travel up to 25% within the assigned region.