Senior Operations Manager - Strategy, PM & Cost Control

Compass Group, North America; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

ESFM, the corporate facilities management division of Compass Group USA, is seeking a Senior Operations Manager in Charlotte, NC. The role oversees department operations, strategic planning, and program administration to drive efficiency and service quality across multiple client sites.

The candidate will supervise unit activities, contribute to policy development, and ensure fiscal oversight with regular reporting to senior leadership. Travel may be required up to 35% as needed.

Qualifications

• Bachelor’s degree required.
• 3+ years of operations experience; Finance experience a plus.
• Strong project management skills.
• Excellent communication and organization skills; able to travel up to 35%.

Responsibilities

• Directly supervises and maintains responsibility for their unit within the department.
• Provides advice and input in managing strategic plans and the development of integrated programs.
• Advises with developing and implementing new policies or revisions to existing policies.
• Stays abreast of developments in the field and participates in training and professional development sessions.
• Provides fiscal oversight of operations and provides financial reports to the sector senior leadership.
• Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials.
• Functions as departmental liaison to customers.
• Performs other duties as assigned

Skills

Operations experience

Project management

Communication skills

Travel up to 35%

Education

Bachelor’s degree

Job description

ESFM, the corporate facilities management division of Compass Group USA, is seeking a Senior Operations Manager in Charlotte, NC. The role oversees department operations, strategic planning, and program administration to drive efficiency and service quality across multiple client sites.

The candidate will supervise unit activities, contribute to policy development, and ensure fiscal oversight with regular reporting to senior leadership. Travel may be required up to 35% as needed.