SENIOR OPERATIONS MANAGER

ESFM® USA; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Commuter Benefits

Paid Parental Leave

Job summary

ESFM is the corporate facilities management (FM) division of Compass Group USA. The Senior Operations Manager will be in charge of planning, evaluating, implementing and reporting on departmental operations.

The role provides assistance in oversight of business activities, strategic planning, and program administration. This position requires supervision of the unit, input on strategic plans, policy development, staying current with field developments, fiscal oversight, cost-control initiatives,

Qualifications

• Bachelor’s degree
• 3+ years operations experience; Finance experience a plus
• Strong project management skills a must
• Excellent communication and organization skills
• Able to travel up to 35% and overnight as needed

Responsibilities

• Directly supervise and maintain responsibility for their unit within the department
• Provide input in managing strategic plans and development of integrated programs
• Advise with developing and implementing new policies or revisions
• Stay abreast of developments in the field and participate in training
• Provide fiscal oversight and financial reporting to senior leadership
• Evaluate cost control and seek ways to reduce labor/material costs
• Serve as departmental liaison to customers
• Perform other duties as assigned

Skills

Operations experience

Project management

Communication

Education

Bachelor's degree

Job description

ESFM

Position Title: SENIOR OPERATIONS MANAGER

Pay Grade: 17

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

This individual will be in charge of planning, evaluating, implementing and reporting on departmental operations. The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning, and program administration.

Key Responsibilities

• Directly supervises and maintains responsibility for their unit within the department
• Provides advice and input in managing strategic plans and the development of integrated programs
• Advises with developing and implementing new policies or revisions to existing policies
• Stays abreast of developments in the field and participates in training and professional development sessions
• Provides fiscal oversight of operations and provides financial reports to the sector senior leadership
• Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials
• Functions as departmental liaison to customers
• Performs other duties as assigned

Qualifications

• Bachelor’s degree
• 3+ years operations experience; Finance experience a plus
• Strong project management skills a must
• Excellent communication and organization skills
• Able to travel up to 35% and overnight as needed

ESFM is a member of Compass Group USA

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

For positions in Washington State, Maryland, or to be performed Remotely,

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.