Senior Operations Manager - Parking & Client Experience

Metropolis Technologies; Honolulu (HI); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Metropolis Technologies is seeking a Senior Operations Manager in Honolulu to lead operations, manage client relationships, supervise staff, and ensure service excellence. Responsibilities include budgeting, audits, and driving revenue growth while maintaining safety standards.

The role requires a bachelor’s degree, proven leadership, and strong communication. Salary ranges from $110,000 to $120,000 per year, with comprehensive benefits and a commitment to equal opportunity employment.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience.
• Proven leadership experience managing and motivating a team.
• Strong customer service focus and communication skills.
• Ability to multi-task and work independently.
• Ability to learn internal computer programs and budgets/P&L review a plus.

Responsibilities

• Deliver premier customer service to clients.
• Hire frontline staff and provide training and tools for success.
• Maximize profitability through revenue development, marketing and cash controls.

Skills

Leadership

Customer service

Communication (oral/written)

Multi-tasking

Problem solving

Policy comprehension

MS Word / Excel

Internal systems

Budget awareness

Parking management experience

Education

Bachelor’s degree in a related field

Tools

MS Word & Excel

Google Docs/Sheets

Job description

Metropolis Technologies is seeking a Senior Operations Manager in Honolulu to lead operations, manage client relationships, supervise staff, and ensure service excellence. Responsibilities include budgeting, audits, and driving revenue growth while maintaining safety standards.

The role requires a bachelor’s degree, proven leadership, and strong communication. Salary ranges from $110,000 to $120,000 per year, with comprehensive benefits and a commitment to equal opportunity employment.