Senior Operations Manager - Nights

QVC, Inc.; Town of Bethlehem (NY); Presencial; USD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits starting day 1

401(k)

Tuition reimbursement

Paid time off

Employee discounts

Resumo da oferta

QVC Group, Inc. is seeking a Senior Operations Manager to lead the night shift at the Bethlehem Fulfillment Center, overseeing budget, talent development, and operational goals.

You will manage a multi-shift distribution operation seven days a week, set budgets, and drive Lean-based improvements while ensuring safety and strong customer service. Relocation assistance is available; work 4pm–1:30am, Monday–Friday, reporting to the site General Manager.

Qualificações

• 8+ years in fulfillment leadership improving network resources and performance.
• 4+ years budgeting, financial management, and labor planning.
• Experience leading cost-saving projects with DCs, vendors, and transportation partners.
• Subject matter expert in quality controls, internal audits, processes, and distribution systems.
• Experience with Lean tools and practices, including 5S, Gemba, and Kaizen.
• Strong engagement, leadership, culture, cost awareness, and customer focus.

Responsabilidades

• Lead a night-shift, multi-department fulfillment operation 7 days a week.
• Develop and manage annual department budgets and monitor variances.
• Design and implement training programs for team members.
• Drive process improvements to enhance operational effectiveness and service levels.
• Collaborate with network partners to implement corrective actions.
• Establish and track safety and security practices to protect staff and assets.

Conhecimentos

Fulfillment leadership

Budgeting

Cost optimization

Lean methods

Team development

Safety leadership

Descrição da oferta de emprego

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Senior Operations Manager supports QVC and HSN, and will lead the night shift team at our Fulfillment Center, owning budget management, talent development, and the achievement of operations goals. Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive team member relations, and building leadership bench strength within the Fulfillment Center. You will support the team on nights (4pm-1:30am), working Monday-Friday. You will report to the site General Manager.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is available for this role.

What You Do

Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer. Develop strategic plans to operate within an approved cost structure. Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness. Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments. Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all. Design and implement training programs and supporting materials for team member education and development. Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures. Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence. Lead teams in ways to lead a safe working environment for team members and maximize team member engagement throughout the operation and ensures that site remains proper health and security environment.

What You Bring

8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels. 4+ years experience in budgeting, financial management, and labor planning and optimization. Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners. Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems. Experience with Lean tools and practices, including 5S, Gemba, and Kaizen. Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change.

Total Rewards

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

Salary Information

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screena doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!