Senior Operations Manager (Manufacturing)

ZipRecruiter; Chambersburg (Franklin County); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sr. Operations Manager, where you will lead a dynamic team in a fast-paced manufacturing environment. This role emphasizes safety and process improvement, utilizing Lean and Six Sigma methodologies to drive operational efficiency. You will oversee production goals, mentor employees, and collaborate with various departments to enhance productivity. With a commitment to employee growth and a customer-centric focus, this position offers a chance to make a significant impact in a thriving organization dedicated to connecting people with content globally.

Benefits

Medical/Prescription benefits

HSA

Vision insurance

Dental insurance

401K match

Tuition reimbursement

15 vacation days

12 sick days

3 personal days

Casual dress code

Qualifications

• 5 years of direct management experience in manufacturing.
• Experience in the printing industry is a plus.

Responsibilities

• Develop knowledge of production workflow and equipment.
• Lead continuous improvement projects to optimize operations.
• Collaborate with support staff to secure project support.

Skills

Problem-solving mindset

Team mentoring and coaching

Project management

Lean and Six Sigma methodologies

Education

College degree in Engineering

Equivalent experience

Tools

High-speed digital printers

Laminators

Binders

Trimmers

Job description

Job Description

Ingram Content Group (ICG) is hiring a Sr. Operations Manager to support our Manufacturing team in Chambersburg, PA. As a Sr. Operations Manager, you will lead salaried and hourly employees in a fast-paced, complex manufacturing facility. You will manage production & sorting throughout the facility, assist with hiring, monitor safety, security, maintenance, and repairs, and assist with other duties as directed by the Director of Operations.

At Ingram, the Operations team plays a key role within the organization. We ensure that our distribution centers and manufacturing facilities operate at maximum efficiency. Safety is a core value, emphasized through training, education, and accident prevention programs. Process Improvement is another core value, achieved through innovations such as voice and Radio Frequency (RF) technologies, and feedback from our associates, aiming for constant improvement.

The world is reading, and our goal is to connect as many people to content as possible in the simplest way. If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we look forward to meeting you!

Schedule:

• M-F 1st shift, with flexibility needed for business demands

What You'll Need:

• College degree in Engineering, Operations, or related technical field, or equivalent experience
• 5 years of direct management experience, including managing a salaried workforce in a manufacturing or production environment; experience in the printing industry is a plus
• 4 years of progressive manufacturing production experience with a successful track record

Skills:

• A strong problem-solving mindset focused on driving efficiency and operational improvements
• Proven success in mentoring, coaching, and developing teams, with an emphasis on employee growth and succession planning
• Experience leading projects involving new processes, equipment, or procedural changes, including team coordination and progress tracking

What You’ll Do:

• Develop comprehensive knowledge of all aspects of high-speed digital printers, laminators, binders, and trimmers within the Production department to perform all job duties within the operational workflow
• Oversee KPIs, goals, and objectives for the management team
• Build a passionate manufacturing team with a positive, inclusive, results-oriented culture
• Use Lean, Six Sigma, and Performance Improvement tools to enhance productivity
• Set clear goals and expectations for Operations and Area Managers; measure performance, provide feedback, and hold leaders accountable
• Lead continuous improvement projects to optimize operations and meet or exceed business objectives; work on strategic projects with broad impact
• Leverage input from Operations and Area Managers to identify challenges and solutions
• Plan strategically for 3, 6, and 12 months, including labor, rate forecasting, and peak season planning
• Collaborate with support staff (HR, Maintenance, Engineering, Safety, IT) to secure support for projects and initiatives
• Supervise the operation area to ensure timely and accurate movement of materials; monitor HR policies, attendance, and associate performance; oversee hiring, training, and disciplinary actions

Additional Information

Perks/Benefits:

• Competitive compensation with benefits starting from day one, including Medical/Prescription, HSA, Vision, Dental, and FSA
• 15 vacation days, 12 sick days, and 3 personal days annually
• 401K match, Life and AD&D insurance, Employee Assistance programs, Group Legal, and more
• Tuition reimbursement for continued education
• Opportunities to engage with community non-profits through company programs and volunteer drives
• Casual dress code

Ingram Content Group connects people with content globally through digital and physical book distribution, print-on-demand, and digital learning services. We are committed to equal employment opportunity and participate in E-Verify.