Senior Operations Manager - Linen & Service Delivery

Crown Health Care Laundry Services, LLC.; Bishopville (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Crown Health Care Laundry Services, LLC is seeking an Assistant General Manager to oversee production, output, and delivery of clean linen to our customer base. The role includes managing human resources, equipment, utilities, and raw materials in a safe and cost-efficient manner, with a strong emphasis on leadership and safety.

You will also oversee regional sales activities and collaborate with the sales team to drive service quality and customer satisfaction, while maintaining financial

Responsibilities

• Manage employee resources: Recruit, develop and retain solid performers both in the union and non-union workforce.
• Ensure an awareness and adherence to company policies/procedures and legal requirements.
• Maintain productive relationship with the union.
• Spend adequate time on leadership and development in addition to management.
• Manage equipment resources: Oversee plant maintenance through Chief Engineer.
• Ensure equipment is maintained at optimum levels through PMs.
• Ensure that maintenance is responding quickly and thoroughly to minimize down time.
• Oversee fleet resources.
• Ensure that vehicles are appropriately maintained and tagged.
• Manage Service Function: Ensure that the service department is keenly aware of customer needs.
• Maintain up to the minute knowledge of service outcomes.
• Touch base with customers as needed to maintain optimum relationship.
• Resolve service issues immediately to the satisfaction of the customer.
• Ensure that Route Drivers are properly trained in both process and safety matters.
• Manage Production Outcomes: Daily review and analyze departmental results.
• Make changes as needed to reach goals.
• Manage inventory appropriately.
• Produce periodic reports as needed.
• Serve as Role Model for Safety: Visibly endorse safety initiatives at all times.
• Ensure that all employees know that SAFETY comes first.
• Ensure that all safety training is done proactively and thoroughly.
• Work interactively with Safety Coordinator on safety and workers compensation issues.
• Exhibit sound financial acumen: Manage PandL monthly to meet desired goals.
• Explain cost variances monthly or as requested.
• Interpret results effectively to recommend changes or enhancements to current practices.
• Communicate effectively with the Home Office: Be self sufficient, yet willing to contact the Home Office for assistance.
• Role model an openness to appropriate assistance from the home office management - eliminate us versus them.
• Other: Any other duty as needed
• Pitch in for any other job as needed to meet production requirements or cover for absences.

Job description

Crown Health Care Laundry Services, LLC is seeking an Assistant General Manager to oversee production, output, and delivery of clean linen to our customer base. The role includes managing human resources, equipment, utilities, and raw materials in a safe and cost-efficient manner, with a strong emphasis on leadership and safety.

You will also oversee regional sales activities and collaborate with the sales team to drive service quality and customer satisfaction, while maintaining financial