Senior Operations Manager - Launch & Travel Lead

supply-chain; Illinois; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

PTO

Job summary

DHL Supply Chain is seeking a Senior Operations Manager (Operations Manager I) to lead warehouse teams, optimize processes, and drive successful go-lives at customer sites. This role involves 50-75% travel to client sites and national scope, with a focus on safety, accountability, and KPI-driven improvement.

Responsibilities include building a high-performing team, implementing efficient workflows, collaborating with HR for hiring, and partnering with customers to exceed expectations.

Qualifications

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years in a supervisory or management role, required.
• Experience with P&L management and project management, preferred.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Skills

Leadership

Team Development

Coaching

Education

Bachelor's degree or equivalent experience

Job description

DHL Supply Chain is seeking a Senior Operations Manager (Operations Manager I) to lead warehouse teams, optimize processes, and drive successful go-lives at customer sites. This role involves 50-75% travel to client sites and national scope, with a focus on safety, accountability, and KPI-driven improvement.

Responsibilities include building a high-performing team, implementing efficient workflows, collaborating with HR for hiring, and partnering with customers to exceed expectations.