Senior Operations Manager - Data-Driven Team Leader

Amazon; Patterson (CA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager in Los Angeles County (CA) to lead and develop a team of salaried and hourly staff across First/ Middle/ Last mile workflows. You will drive safety, quality, productivity, and on-time delivery while using data-driven decisions to improve efficiency.

The role involves mentoring teams, coordinating with cross-functional partners, and supporting site and regional initiatives.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Experience leading large-scope projects with site and regional impact.
• Experience scoping, leading, and implementing process improvements (Lean, Kaizen, Six Sigma).

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.

Skills

Employee leadership

Performance management

Project leadership

Analytical/problem solving

Communication

Education

Bachelor's degree or equivalent

Bachelor's or Master's in Engineering/Operations/Supply Chain/Logistics

Job description

Amazon.com Services LLC is seeking an Operations Manager in Los Angeles County (CA) to lead and develop a team of salaried and hourly staff across First/ Middle/ Last mile workflows. You will drive safety, quality, productivity, and on-time delivery while using data-driven decisions to improve efficiency.

The role involves mentoring teams, coordinating with cross-functional partners, and supporting site and regional initiatives.