Senior Operations Manager - Cleaning Services

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Robust benefits package

Growth opportunities

Inclusive work environment

Job summary

ServiceMaster Services in Richmond, VA is seeking a Service Manager to oversee 5-15 accounts and lead a team of 50-100 employees. This role reports directly to the area manager and is a key member of our operations team, focused on ownership and delivering exceptional results.

Responsibilities include maintaining clean, safe environments, managing staffing, budgets, and P&L for accounts, and building strong client relationships; offers flexible hours with some weekends and a robust benefits

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Experience managing a full-time and part-time hourly workforce.
• Experience in budgeting and multi-location operations.
• Flexible hours including evenings and weekends.

Responsibilities

• Lead and manage a portfolio of 5-15 accounts with focus on safety and customer satisfaction.
• Oversee a team of 50-100 employees; recruit, train, coach, and review performance.
• Collaborate with leadership to achieve operational excellence and goals.
• Develop staffing plans, schedules, and labor budgets; monitor P&L for accounts.
• Maintain client relationships through proactive communication and service.

Skills

Leadership experience

Budget management

Cross-location operations

Communication skills

Customer service

Team management

Proactive problem solving

Education

High school diploma

Bachelor's/Associates preferred

Tools

Basic computer skills

MS Office

Job description

ServiceMaster Services in Richmond, VA is seeking a Service Manager to oversee 5-15 accounts and lead a team of 50-100 employees. This role reports directly to the area manager and is a key member of our operations team, focused on ownership and delivering exceptional results.

Responsibilities include maintaining clean, safe environments, managing staffing, budgets, and P&L for accounts, and building strong client relationships; offers flexible hours with some weekends and a robust benefits