Operations Leader – Cleaning & Facilities (Flexible Hours)

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

High-value benefits package

Job summary

ServiceMaster Services is seeking an Operations Manager in Petersburg, VA, to oversee 5–15 accounts and lead a team of 50–100 employees. The role reports to the VP of Operations and focuses on cleanliness, safety, and client satisfaction.

You will drive scheduling, training, budgeting, and performance management while collaborating with senior leadership to reach operational goals. Flexibility for evenings/weekends is required.

Qualifications

• 7–10 years of progressive leadership experience in operations management.
• Proven experience managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.

Responsibilities

• Lead and manage a portfolio of 5–15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
• Oversee a team of 50–100 employees, including recruitment, training, coaching, and performance management.
• Collaborate with the leadership team to achieve operational excellence and company goals.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Skills

Leadership experience

Team management

Communication skills

Budgeting

Flexibility

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

Basic computer applications

Job description

ServiceMaster Services is seeking an Operations Manager in Petersburg, VA, to oversee 5–15 accounts and lead a team of 50–100 employees. The role reports to the VP of Operations and focuses on cleanliness, safety, and client satisfaction.

You will drive scheduling, training, budgeting, and performance management while collaborating with senior leadership to reach operational goals. Flexibility for evenings/weekends is required.