Service Manager - Richmond, VA

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Robust benefits package

Growth opportunities

Inclusive work environment

Job summary

ServiceMaster Services in Richmond, VA is seeking a Service Manager to oversee 5-15 accounts and lead a team of 50-100 employees. This role reports directly to the area manager and is a key member of our operations team, focused on ownership and delivering exceptional results.

Responsibilities include maintaining clean, safe environments, managing staffing, budgets, and P&L for accounts, and building strong client relationships; offers flexible hours with some weekends and a robust benefits

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Experience managing a full-time and part-time hourly workforce.
• Experience in budgeting and multi-location operations.
• Flexible hours including evenings and weekends.

Responsibilities

• Lead and manage a portfolio of 5-15 accounts with focus on safety and customer satisfaction.
• Oversee a team of 50-100 employees; recruit, train, coach, and review performance.
• Collaborate with leadership to achieve operational excellence and goals.
• Develop staffing plans, schedules, and labor budgets; monitor P&L for accounts.
• Maintain client relationships through proactive communication and service.

Skills

Leadership experience

Budget management

Cross-location operations

Communication skills

Customer service

Team management

Proactive problem solving

Education

High school diploma

Bachelor's/Associates preferred

Tools

Basic computer skills

MS Office

Job description

We are seeking a Service Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the area manager and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.

Why Work With Us?

At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!

Position Highlights

• Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
• Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
• Collaborate with the leadership team to achieve operational excellence and company goals.
• Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities

• Maintain clean, secure, and safe environments for both customers and employees.
• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
• Monitor and control inventory of equipment, supplies, and materials.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Proven success managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.
• Experience in the janitorial industry is preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED required; an associate's or bachelor's degree is preferred.

Operations Manager Job Details

• Location: Richmond, VA
• Hours: Flexible schedule required w/ some weekends

About Us

Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long‑term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why.

housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, manager, leader, supervisor, custodial

Salary: $45000 - $60000 per year