Senior Operations Manager

QVC, Inc.; Suffolk, Northern (VA, KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Total Rewards program

Health care benefits (day 1)

401(k) plan

Tuition reimbursement

Job summary

QVC Group is seeking a Senior Operations Manager to lead a functional area of our Suffolk, VA Fulfillment Center. The role oversees budget, people development, and operations goals, mentoring Operations and Area Managers and driving performance to meet customer and company targets.

Onsite daily at the Suffolk facility with relocation assistance offered. The ideal candidate has extensive fulfillment leadership experience, strong budgeting skills, and a proven ability to implement cost-saving and

Qualifications

• 8+ years of experience in fulfillment leadership.
• 4+ years in budgeting and labor planning/optimization.
• Proven track record of cost savings and process improvements across DCs, vendors, and transport partners.

Responsibilities

• Lead a multi-shift, 7-day-per-week distribution operation.
• Develop and manage an annual department budget and monitor costs.
• Design and implement training and standard operating procedures.
• Drive inventory accuracy and high-level customer service and operational excellence.

Skills

Fulfillment leadership

Budgeting

Labor planning

Process improvement

Quality controls

Cost awareness

Customer orientation

Leadership

Change management

Job description

## Senior Operations ManagerApply: USA, VA, Suffolk: QVC: Full time: Posted Today: R83626Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team*** The Senior Operations Manager supports QVC, and is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager. **Where You'll Work*** This role is **onsite** and will require you to work from our Suffolk, VA fulfillment center daily. Relocation assistance is available for this role. **What You'll Do*** Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.* Develop strategic plans to operate within an approved cost structure.* Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.* Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.* Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.* Design and implement training programs and supporting materials for employee education and development.* Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.* Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.* Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment. **What You Bring*** 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.* 4+ years experience in budgeting, financial management, and labor planning and optimization.* Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.* Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.* Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and \"live\" change #LI-JM1Salary: $130,000.00 - $150,000.00Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.