Fulfillment Center Operations Manager - Nights

QVC, Inc.; Bethlehem (Northampton County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k)

Tuition reimbursement

Company discounts

Paid time off

Job summary

QVC, Inc. in Bethlehem, PA is seeking an experienced Fulfillment Center Operations Manager for night shifts (Wednesday–Saturday).

You will build and lead the initial teams, establish procedures and metrics, and oversee inbound and outbound shipments with high inventory accuracy. The role requires a Bachelor’s degree in Business or related field and at least 4 years of management in fulfillment/warehouse operations, including experience with Kaizen or process improvement.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field.
• 4+ years of management experience in fulfillment center/warehouse operations; retail/e‑commerce and apparel experience preferred.
• Experience managing 50+ employees and in Receiving, Inventory Control, or Order Fulfillment.
• Experience using Kaizens or process improvement.

Responsibilities

• Build the initial teams, establishing procedures, metrics and processes.
• Lead a team of Area Managers and hourly associates.
• Develop and administer operational procedures for shipments and inventory accuracy.
• Guide strategic planning and forecasting.
• Develop teammates for career progression and learning.
• Improve safety, quality, cost and delivery while expanding warehouse capabilities.
• Use the WMS to improve order fulfillment and provide insights.

Skills

Team leadership

Operations management

Warehouse operations

Process improvement

Kaizen

WMS

Education

Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field

Tools

WMS

Job description

## Fulfillment Center Operations Manager - NightsApplylocations: USA, PA, Bethlehem: QVCtime type: Full timeposted on: Posted Yesterdayjob requisition id: R82600Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team*** The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. You will report to a Senior Operations Manager. You will support the team on nights, Wednesday-Saturday.**Where You'll Work*** This role is **onsite** and will require you to work from our Bethlehem, PA daily. Relocation assistance is not available for this role.**What You'll Do*** Build the initial teams, establishing procedures, metrics and processes* Lead a team of Area Managers and hourly associates* Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy* Guide strategic planning and forecasting* Develop teammates for career progression and learning* Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse* Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness* Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience**What You'll Bring*** Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.* 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.* Experience developing and managing 50+ employees.* At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.* Experience using Kaizens or process improvement#LI-JM1Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.