Senior Operations Manager

qvc; Suffolk (VA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Health care from day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is seeking a Senior Operations Manager for the Suffolk, VA Fulfillment Center to lead multi-shift operations, manage budgets, and develop talent. You will report to the site General Manager and drive performance through process improvements and strong team leadership.

This role requires 8+ years in fulfillment leadership and 4+ years in budgeting and labor planning. It offers relocation assistance, competitive compensation, and comprehensive benefits in a fast-paced logistics

Qualifications

• 8+ years in fulfillment leadership improving network resources and performance.
• 4+ years budgeting, financial management, and labor planning.
• Experience leading cost-saving projects with DCs, vendors and transport partners.
• Subject matter expert in quality, controls, and distribution systems.
• Strong engagement, leadership, and change management capabilities.

Responsibilities

• Lead a multi-shift, 7-day operation with goals for productivity, cost and service.
• Develop strategic plans within an approved budget structure.
• Improve processes to boost operational effectiveness and consistency.
• Conduct roundtable meetings across schedules and departments.
• Create annual budgets and monitor expenses with variance explanations.
• Design training programs for employee development and education.
• Set short- and long-term site vision focusing on inventory accuracy and service.
• Foster safe, engaging work environment and high security at the site.

Skills

Fulfillment leadership

Budgeting

Labor planning

Operations excellence

Team development

Process improvement

Quality controls

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Senior Operations Manager supports QVC, and is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager.

Where You'll Work

This role is onsite and will require you to work from our Suffolk, VA fulfillment center daily. Relocation assistance is available for this role.

What You'll Do

• Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.
• Develop strategic plans to operate within an approved cost structure.
• Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.
• Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.
• Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
• Design and implement training programs and supporting materials for employee education and development.
• Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.
• Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.
• Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.

What You Bring

• 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
• 4+ years experience in budgeting, financial management, and labor planning and optimization.
• Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
• Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change

#LI-JM1

Salary: $130,000.00 - $150,000.00

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.