Senior Operations Manager

Dave & Buster's Inc.; Nashville (TN); On-site; USD 60,000 - 72,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead strategic initiatives and enhance operational standards in a vibrant restaurant and entertainment environment. This dynamic role involves overseeing daily operations, ensuring exceptional guest experiences, and fostering a motivated team. The ideal candidate thrives in fast-paced settings, possesses strong business acumen, and is passionate about delivering fun and memorable experiences. Join a company where work is play, and enjoy competitive perks, including a quarterly bonus program, health benefits, and opportunities for career growth within two exciting brands.

Benefits

Competitive salary

Quarterly bonus program

Health, Dental, Vision insurance

Long & Short-term Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Large leadership team

FUN work environment

Qualifications

• 5+ years of experience in restaurant or hospitality management.
• Strong ability to manage costs and lead teams effectively.

Responsibilities

• Promote positive team relations and effective delegation.
• Analyze financial reports to grow revenue and control costs.
• Ensure staffing levels meet business needs for optimal customer experience.

Skills

Team Leadership

Business Acumen

Cost Management

Customer Experience Enhancement

Communication

Job description

Senior Operations Manager page is loaded

Senior Operations Manager

Apply locations Nashville GSC, TN time type Full time posted on Posted 5 Days Ago job requisition id R-1008198

Job Description:

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range: 60889 - 71636

We are an equal opportunity employer and participate in E-Verify in states where required.

D&B: Where Work is Play!

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!