Senior Operations Manager

WM (Waste Management); Kansas City (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid vacation

Job summary

WM (Waste Management) is seeking a Senior Route Manager responsible for onboarding, developing, coaching, mentoring and performance management of all drivers and helpers. The role spends most days in the field with frontline employees and maintains positive relationships across teams.

Key duties include onboarding new route managers, ensuring frontline tools and feedback, coaching for performance, safety leadership, root-cause investigations for injuries, and DOT recordkeeping.

Qualifications

• Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two years of relevant work experience.
• Must be at least 18 years old.
• Legally eligible to work in the United States.
• Valid Driver's License Upon Hire.

Responsibilities

• Onboarding: New Route Managers; ensure frontline employees have tools, instruction, and feedback.
• Developing: provide timely touchpoints and review best practices to improve daily performance.
• Coaching: identify improvement opportunities and support continued success.
• Mentoring: lead by example, emphasize safety and WM Way.
• Performance Management: conduct root-cause investigations for injuries; document per DOT; review DVIRs, driver time/attendance, open tickets daily.
• Visit customers/sites to evaluate safety and seek service alternatives.

Education

Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two years of relevant work experience

Job description

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Onboarding
  • New Route Managers
  • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Developing
  • Provide timely and consistent touchpoints with frontline employees.
  • Regular review of best practices to enhance daily performance
  • Focus on understanding and progress of frontline employee career goals
• Coaching
  • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
  • Actively practice and seek feedback on coaching conversations.
• Mentoring
  • Lead by example to ensure safety practices are paramount with each employee
  • Teaching and developing an understanding of the WM Way
• Performance Management
  • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  • Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of degree,
• High School Diploma or GED (accredited) and two (2) years of relevant work experience.
• 2 years of relevant work experience (in addition to education requirement) and
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days.
• Please note that benefits may vary by site.