Operations Manager

Waste Management; Prairie du Chien (WI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Waste Management is seeking a hands-on Operations Manager Trainee to onboard, develop, coach, and mentor drivers and helpers. The role spends most of the day in the field, building strong relationships with frontline staff to drive safety and performance.

Responsibilities include coaching conversations, root-cause investigations for injuries, and ensuring regulatory documentation is up to date. This position blends office and field work across routes and customer sites.

Qualifications

• Associate's Degree (accredited) or equivalent experience.
• High School Diploma (accredited) and two years of relevant work experience.
• Must be at least 18 years old.
• Legally eligible to work in the country where the position is located.
• Valid Driver's License.

Responsibilities

• Onboard, develop, coach, mentor and manage performance of all drivers and helpers.
• Spend the majority of the day in the field with frontline employees.
• Ensure safety practices are paramount for every employee.
• Lead by example and teach the WM Way, including reporting and root cause investigations for injuries.
• Review documentation related to route operations daily and address issues with frontline staff.
• Visit customers and sites to evaluate safety issues and explore service alternatives.

Skills

Coaching

Onboarding

Mentoring

Performance management

Safety leadership

Education

Associate's Degree (accredited)

High School Diploma + 2 years relevant experience

Job description

Position hours: This role starts at 5:30am.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Valid Driver's License

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.