Operations Manager Residential

WM (Waste Management); Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Stock purchase plan

401(k) match

Paid vacation

Holidays

Personal days

Job summary

Waste Management is seeking an Operations Manager Trainee to oversee onboarding, development, coaching, mentoring, and performance management of drivers and helpers. The role spends the bulk of time in the field with frontline employees, establishing positive relationships and guiding daily operations.

The position emphasizes safety, WM Way, and regulatory compliance while collaborating with frontline staff to drive continuous improvement and service excellence.

Qualifications

• Onboarding, developing, coaching, mentoring, and performance management of drivers and helpers.
• Spend majority of day in the field with frontline employees.
• Establish and maintain positive relationships with front-line staff.
• Demonstrate WM Way and safety practices in all activities.

Responsibilities

• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to support onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Regularly review best practices to enhance daily performance.
• Focus on frontline career goals and progress.
• Identify improvement opportunities and collaborate with frontline employees.
• Lead coaching conversations and model safety.
• Conduct root cause investigations for injuries and incidents.
• Document and maintain regulatory records (e.g., DOT).
• Review route operation documents daily and follow up as needed.
• Visit customers and sites to evaluate safety issues and propose alternatives.

Skills

Coaching

Field leadership

Safety compliance

Leadership

Education

Associate's Degree

High School Diploma

Tools

Valid Driver's License

Job description

Shift: Tuesday - Saturday, Opening Shift.

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age and
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

• At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• In addition, we offer a stock purchase plan, company matching on a 401(k), and more.
• Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.