Operations Manager

WM; Minot (ND); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Job summary

WM is seeking an Operations Leader to oversee onboarding, development, coaching, mentoring, and performance management for all drivers and helpers. You will build positive relationships with front-line staff and spend most of the day in the field alongside the team.

The role emphasizes coaching conversations, safety as a priority, and ongoing collaboration with field personnel to drive continuous improvement. Expect early start times and active customer site engagement.

Qualifications

• Onboarding, developing, coaching, mentoring, and performance management of drivers and helpers.
• Establish and maintain positive relationships with front-line employees.
• Spends the majority of the day in the field with frontline employees.

Responsibilities

• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily for onboarding support.
• Provide timely and consistent touchpoints with frontline employees.
• Review best practices to enhance daily performance.
• Support frontline employee career goals and progression.
• Identify improvement opportunities and collaborate with frontline employees.

Skills

Team leadership

Coaching

Operations management

Regulatory compliance

Education

Associate's Degree

High School Diploma

Tools

MS Office

Job description

Position Hours

This role starts at 4:45am.

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

• Required Qualifications:
  • Associate's Degree (accredited) or in lieu of a degree,
  • High School Diploma (accredited) and two (2) years of relevant work experience.
  • Must be at least 18 years of age and
  • Legally eligible to work in the country where the position is located
  • Valid Driver's License
• Preferred Qualifications:
  • Successful completion of the WM Operations Manager Trainee program

Physical Requirements

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.