Operations Manager

WM; Crested Butte (CO); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401K Company Match

Paid Vacation

Paid Holidays

Personal Days

Job summary

WM is seeking a dedicated individual to oversee the onboarding, development, coaching, and performance management of frontline employees in Crested Butte, Colorado. This role involves regular interactions in the field to ensure effective communication and support for new staff members. The ideal candidate will possess at least an Associate's Degree or equivalent work experience and demonstrate strong leadership and safety practices. Competitive benefits include medical, dental, and paid vacation.

Qualifications

• Must be at least 18 years of age.
• Legally eligible to work in the country.
• Valid Driver's License required.

Responsibilities

• Onboard, develop, coach, and mentor frontline employees.
• Ensure new employees have tools and instruction.
• Provide support and communication to new employees.
• Conduct root cause investigations for incidents.
• Review route operations documentation daily.

Skills

Communication

Coaching

Onboarding

Performance Management

Safety Practices

Education

Associate's Degree or High School Diploma with 2 years experience

Tools

Standard office equipment

Job description

Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Essential Duties and Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties.
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of frontline employee career goals.
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success.
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee.
• Teaching and developing an understanding of the WM Way.
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

• Associate's Degree (accredited) or, in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age.
• Legally eligible to work in the country where the position is located.
• Valid Driver's License.

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay

The expected base pay range for this on site position is $75K - $90K. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.