Senior Operations Manager

Social Innovation Lab; Carlsbad (NM); On-site; USD 85,000 - 114,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Social Innovation Lab in Carlsbad, NM seeks a Senior Operations Manager to ensure smooth daily operations. The role offers $85,000–$114,000 annually, mentorship, benefits, and a flexibility policy. You will manage client-centric workflows, teach others, and drive continuous learning within a small, collaborative team.

Ideal candidates will balance independent work with team collaboration, leverage strong communication, and navigate local market dynamics to meet deadlines and uphold quality.

Qualifications

• Comfort with internship arrangements and the rhythms of a client-centric workplace.
• The kind of listening that makes the other person feel heard.
• A communicator who can disagree without making it personal.
• Familiarity with the Carlsbad market and local general landscape.
• Demonstrated ability to teach what you know to someone greener.
• A knack for Persuasion that colleagues quietly come to rely on.
• Ability to thrive both independently and as part of a tight-knit team.

Responsibilities

• Make general tradeoffs visible so Social Innovation Lab can weigh them.
• Build the Continuous Learning habits a manager role can lean on for years.
• Step in on additional duties that support the wider Social Innovation Lab mission.
• Monitor work quality and flag issues before they escal.
• Partner with peers to troubleshoot issues and share practical knowledge.
• Notice the underdog-spirited gap between the spec and the shipped thing.
• Meet established deadlines while upholding Social Innovation Lab quality standards.
• Surface risks early, loudly, and with a proposed fix attached.

Skills

Active listening

Communication

Persuasion

Independent and team work

Mentoring

Local market knowledge

Conflict management

Job description

Social Innovation Lab needs a reliable, motivated Senior Operations Manager to keep our Carlsbad, NM operations running smoothly. Count it up: 7 years, $85,000 - $114,000, a general charter, and the kind of Social Innovation Lab growth that compounds.

Key Responsibilities

• Make general tradeoffs visible so Social Innovation Lab can weigh them
• Build the Continuous Learning habits a manager role can lean on for years
• Step in on additional duties that support the wider Social Innovation Lab mission
• Monitor work quality and flag issues before they escal
• Partner with peers to troubleshoot issues and share practical knowledge
• Notice the underdog-spirited gap between the spec and the shipped thing
• Meet established deadlines while upholding Social Innovation Lab quality standards
• Surface risks early, loudly, and with a proposed fix attached

What You'll Bring

• Comfort with internship arrangements and the rhythms of a client-centric workplace
• The kind of listening that makes the other person feel heard
• A communicator who can disagree without making it personal
• Familiarity with the Carlsbad market and local general landscape
• Demonstrated ability to teach what you know to someone greener
• A knack for Persuasion that colleagues quietly come to rely on
• Ability to thrive both independently and as part of a tight-knit team

Long before general was fashionable, Social Innovation Lab was already solving it for businesses scattered across NM. We protect Fridays for learning, so spend them chasing Emotional Intelligence or Continuous Learning, your call.

We trade fair $85,000 - $114,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

The Social Innovation Lab hiring team is moving on qualified applicants without delay.

Bring your People Management, your questions, and your ambition; we'll bring the rest at Social Innovation Lab.