Senior Operations Manager — Carlsbad, NM (Impact & Learning)

Social Innovation Lab; Carlsbad (NM); On-site; USD 85,000 - 114,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Social Innovation Lab in Carlsbad, NM seeks a Senior Operations Manager to ensure smooth daily operations. The role offers $85,000–$114,000 annually, mentorship, benefits, and a flexibility policy. You will manage client-centric workflows, teach others, and drive continuous learning within a small, collaborative team.

Ideal candidates will balance independent work with team collaboration, leverage strong communication, and navigate local market dynamics to meet deadlines and uphold quality.

Qualifications

• Comfort with internship arrangements and the rhythms of a client-centric workplace.
• The kind of listening that makes the other person feel heard.
• A communicator who can disagree without making it personal.
• Familiarity with the Carlsbad market and local general landscape.
• Demonstrated ability to teach what you know to someone greener.
• A knack for Persuasion that colleagues quietly come to rely on.
• Ability to thrive both independently and as part of a tight-knit team.

Responsibilities

• Make general tradeoffs visible so Social Innovation Lab can weigh them.
• Build the Continuous Learning habits a manager role can lean on for years.
• Step in on additional duties that support the wider Social Innovation Lab mission.
• Monitor work quality and flag issues before they escal.
• Partner with peers to troubleshoot issues and share practical knowledge.
• Notice the underdog-spirited gap between the spec and the shipped thing.
• Meet established deadlines while upholding Social Innovation Lab quality standards.
• Surface risks early, loudly, and with a proposed fix attached.

Skills

Active listening

Communication

Persuasion

Independent and team work

Mentoring

Local market knowledge

Conflict management

Job description

Social Innovation Lab in Carlsbad, NM seeks a Senior Operations Manager to ensure smooth daily operations. The role offers $85,000–$114,000 annually, mentorship, benefits, and a flexibility policy. You will manage client-centric workflows, teach others, and drive continuous learning within a small, collaborative team.

Ideal candidates will balance independent work with team collaboration, leverage strong communication, and navigate local market dynamics to meet deadlines and uphold quality.