Senior Operations Leader, Automotive Logistics

BIG WHEELS LLC; Dearborn (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Dearborn, Michigan, seeks an Operations Manager to oversee automotive-operations performance, safety, and customer satisfaction. You will lead supervisors, drivers, and hourly staff, driving accountability and service excellence across daily execution.

You will partner with HR, Safety, and leadership to optimize staffing, training, and process improvements while maintaining strong customer relationships and safety compliance.

Qualifications

• Bachelor's degree preferred and 3+ years leading teams in logistics or automotive ops.
• Experience leading supervisors, drivers, or hourly staff.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Excel.

Responsibilities

• Lead day-to-day operations supporting automotive customer requirements and service expectations.
• Manage and develop supervisors, coordinators, drivers, and hourly employees.
• Serve as the primary point of contact for customer representatives and maintain strong customer relationships.
• Monitor operational performance, staffing levels, safety, attendance, and service KPIs.
• Drive employee accountability through coaching, training, performance management, and corrective action.
• Investigate and resolve operational issues, customer concerns, and employee relations matters.
• Ensure compliance with company policies, customer requirements, and safety standards.
• Partner with HR, Safety, Recruiting, and Operations Leadership to support staffing, retention, and development initiatives.
• Identify opportunities to improve efficiency, service, and overall performance.
• Promote a culture of safety, accountability, teamwork, and customer service.

Skills

Leadership experience

Communication

Problem-solving

Employee development

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Universal Logistics Holdings, Inc. in Dearborn, Michigan, seeks an Operations Manager to oversee automotive-operations performance, safety, and customer satisfaction. You will lead supervisors, drivers, and hourly staff, driving accountability and service excellence across daily execution.

You will partner with HR, Safety, and leadership to optimize staffing, training, and process improvements while maintaining strong customer relationships and safety compliance.