Operations Manager: Lead, Optimize & Deliver

Amazon; Baltimore (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead a mixed team of salaried and hourly staff at a Baltimore area site. You will drive safety, quality, productivity, and on-time customer deliveries, while mentoring your team and delivering data-driven improvements.

You will manage cross-functional collaboration with Safety, Engineering, Loss Prevention and HR, balance workloads, and support site-wide initiatives. The role requires flexible scheduling including weekends and nights.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Lead salaried and hourly workforce to deliver targets.
• Manage safety, quality, productivity, and delivery promises.
• Develop plans to meet business objectives with cross-functional teams.
• Mentor and motivate teams, drive data-driven improvements.
• Load balance through forecast reviews and productivity planning.
• Lift up to 49 pounds and stand/walk up to 12 hours during shifts.

Skills

People management

Leadership

Analytical skills

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking an Operations Manager to lead a mixed team of salaried and hourly staff at a Baltimore area site. You will drive safety, quality, productivity, and on-time customer deliveries, while mentoring your team and delivering data-driven improvements.

You will manage cross-functional collaboration with Safety, Engineering, Loss Prevention and HR, balance workloads, and support site-wide initiatives. The role requires flexible scheduling including weekends and nights.