Senior Operations Leader, Participant Services (Remote)

Navia Benefit Solutions, Inc.; Moraine (OH); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Benefits

Education Reimbursement

401(k) with employer contribution

Paid Time Off

Job summary

A national benefits provider seeks a Senior Operations Manager for Participant Services to enhance service delivery, lead team managers, and leverage data-driven decisions. The ideal candidate has 5-7 years in customer service operations, with strong leadership and analytical skills. Responsibilities include overseeing performance metrics, leading change management initiatives, and ensuring excellent customer experiences. This full-time role offers a competitive salary of $80,000 – $110,000 annually, depending on experience, with remote and hybrid options available.

Qualifications

• 5-7 years of experience in customer service operations or employee benefits industry.
• 3-5 years of management experience with proven track record.
• Ability to work independently and lead multiple teams.

Responsibilities

• Oversee multiple team managers ensuring efficiency and high-quality service.
• Accountable for department KPIs and develop action plans for improvement.
• Act as a change champion and lead implementation of new processes.

Skills

Customer service operations

Leadership

Analytical skills

Change management

Communication skills

Education

Bachelor's degree

MBA (preferred)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Workforce management tools

CRM systems

Job description

A national benefits provider seeks a Senior Operations Manager for Participant Services to enhance service delivery, lead team managers, and leverage data-driven decisions. The ideal candidate has 5-7 years in customer service operations, with strong leadership and analytical skills. Responsibilities include overseeing performance metrics, leading change management initiatives, and ensuring excellent customer experiences. This full-time role offers a competitive salary of $80,000 – $110,000 annually, depending on experience, with remote and hybrid options available.