Remote Ops Lead: Call Center & Health Benefits

Jobsultant Solutions; New York (NY); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and wellness benefits

401k plan

Tuition reimbursement

Career growth opportunities

Job summary

A leading operations management firm is seeking a Remote Operations Supervisor to manage a team and ensure efficiency in workflow. Candidates should have a strong background in operations, particularly in healthcare benefits or claims processing. Responsibilities include developing policies, mentoring staff, and overseeing service calls. Strong leadership and communication skills are essential for success in this role. A competitive benefits package is also offered, including opportunities for career growth.

Qualifications

• 5+ years of management experience in healthcare or claims processing.
• Ability to communicate effectively with diverse stakeholders.
• Demonstrated problem-solving and mentoring skills.

Responsibilities

• Manage workflow and supervise operations team.
• Develop and implement policies and procedures.
• Provide oversight for case management and support.

Skills

Call center experience

Strong leadership skills

Effective communication skills

Basic computer skills

Familiarity with health insurance

Education

Bachelor's Degree or applicable work experience

Job description

A leading operations management firm is seeking a Remote Operations Supervisor to manage a team and ensure efficiency in workflow. Candidates should have a strong background in operations, particularly in healthcare benefits or claims processing. Responsibilities include developing policies, mentoring staff, and overseeing service calls. Strong leadership and communication skills are essential for success in this role. A competitive benefits package is also offered, including opportunities for career growth.