Remote Mobile Ops Leader: Scale, Optimize & Delight

Jobgether; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance for associates

Paid time off

401(k) with company match

Tuition reimbursement

Career advancement opportunities

Job summary

A hiring platform is seeking a Remote Mobile Operations Manager to oversee mobile services and drive operational efficiency. The role involves managing activation, billing, and support while ensuring seamless operations through strong cross-functional leadership. Ideal candidates should have over 7 years of experience in customer operations, with skills in data analysis and performance monitoring. The position offers competitive benefits including medical coverage, 401(k) matching, and opportunities for career advancement.

Qualifications

• 7+ years of experience in customer operations, service delivery, or operational support.
• Ownership of complex operational workflows including billing, activation, and customer lifecycle management.
• Experience in large-scale product launches or platform migrations.

Responsibilities

• Own end-to-end mobile operations including activation and customer support.
• Lead training and ensure consistent execution.
• Monitor operational KPIs for performance improvement.

Skills

Customer operations

Service delivery

Operational support

Data analysis

Cross-functional leadership

Job description

A hiring platform is seeking a Remote Mobile Operations Manager to oversee mobile services and drive operational efficiency. The role involves managing activation, billing, and support while ensuring seamless operations through strong cross-functional leadership. Ideal candidates should have over 7 years of experience in customer operations, with skills in data analysis and performance monitoring. The position offers competitive benefits including medical coverage, 401(k) matching, and opportunities for career advancement.