Senior Operations Leader — Kiosk & Retail Network

Hana Group; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Hana Brands is seeking a Director of Operations to standardize practices across kiosk and facility operations. You will lead staffing, financial planning, and field performance with direct reports nationwide, driving compliance and growth.

You will implement data-driven strategies, oversee food safety and production standards, and collaborate with Area Managers to ensure consistent execution and regulatory alignment.

Qualifications

• 10+ years’ relevant experience within the food production industry/retail execution and a 4 year degree in business or related field to include managerial responsibilities; or equivalent combination of education and experience
• Ability to create a data driven, execution strategy aligned to the commercial strategy and executing goals to ensure financial and strategic success
• Understanding of retail strategy and execution across multiple environments and channels
• Must have proven leadership skills in conjunction with analysis, problem solving, and innovation skills
• Excellent interpersonal, written, and verbal communication skills in English
• Ability to use a computer and Microsoft Suite and other business related programs to drive the business
• Flexibility to travel up to 75% as required
• Strong grasp of Hana Brands standards, mission and core values

Responsibilities

• Develops and executes a data-driven operational strategy across all locations to achieve P&L targets and drive sustainable sales growth
• Analyzes sales trends, labor and inventory costs to establish accurate budgets and identify opportunities for improved financial performance
• Owns the implementation and ongoing integrity of production, food safety, and store operations standards across all locations
• Ensures food safety protocols are consistently applied company-wide, with zero compromise on compliance
• Drives proper execution of corporate production standards through clear direction to Area Managers and field team
• Partners cross-functionally to drive consistent operational execution across all kiosk locations, ensuring alignment with company standards and full compliance with applicable local and federal regulations
• Translates company strategy into actionable short and long-term operational plans, while proactively identifying field-level gaps and bringing forward data-backed recommendations to establish new standards for leadership review
• Serves as the primary voice of field operations to senior leadership, continuously surfacing opportunities to strengthen company standards and drive the business forward
• Leads, develops, and holds Area Managers accountable to corporate standards, operational performance, and professional growth
• Conducts regular field visits and performance reviews to assess execution, identify gaps, and provide structured coaching and feedback
• Builds Area Manager capability through ongoing development.
• Enforces corporate policies and procedures while fostering a culture of ownership and accountability at every level of the field team.

Skills

Retail Ops

Staffing

Leadership

Influence

Financial Acumen

Data Analytics

Communication

Travel 75%

Education

Bachelors in Business or related field

Tools

MS Office

Microsoft Excel

Job description

Hana Brands is seeking a Director of Operations to standardize practices across kiosk and facility operations. You will lead staffing, financial planning, and field performance with direct reports nationwide, driving compliance and growth.

You will implement data-driven strategies, oversee food safety and production standards, and collaborate with Area Managers to ensure consistent execution and regulatory alignment.